Our experience in that cruise was very different. 2 couples traveling together. We were often at the Haven bar. It was crowded often, but there were only about 8-10 seats at the bar. We would sit in the lounge in the bar area and had great service. It was a little slow a times. We would move to the bar when seats opened.We thought the bartenders were great. We asked them to create special drinks based upon what we liked. Never disappointed. We did not use the concierge much. We did ask for assistance with getting into the shows and were told to go to the theater and look for the Haven sign. We did not have a problem getting great seats for Footloose or Elements. We thought Footloose was just OK. We enjoyed Elements more. We met our butler on the first day, and never saw him again. We did not ask for anything, but enjoyed the snacks that were delivered. We did not see our steward, but our cabin was clean and coffee pods were replaced. We enjoyed the Haven restaurant, as well as Food Republic, Ocean Blue, and Le Bistro. We did self assist debarkation and asked the concierge to take us down in the elevator. We were off of the ship in about 20 minutes total.