Guns-N-Gars

Not sure why the need to know.....but the cabin was 9065.

I will reiterate once again. I hope this experience was a fluke. We chose NCL based on reputation and itinerary, both of which are excellent.

And for the person who made the comment about posting the good and the bad?

Dinner at the Brazilian steakhouse was excellent.

The musicians were top notch.

Our cabin steward was top notch.

Yes, there were good points. Unfortunately, for me and my family, the bad outweighed the good. And once again, a simple acknowledgement from NCL that they at least received the feedback or an apology that it wasn't up to their normal standards would certainly be appreciated, and I would hope, should be expected any time someone does have a negative experience.

Good cruising to you all!

To address a couple of the posts.....

I'm not looking for any financial compensation. No expectations there. Acknowledgement from NCL and an apology would go a long way.

I waited to post this because NCL, in their contact form said it would be ten days. That has come and gone.

I will reiterate once again, I hope this was a fluke. Perhaps I set my expectations too high.

For those who can't glean the "warning". It is simply that if we experienced these things, you could too. Is it a guarantee that you will? By no means.

I added the comment about the shore excursions simply because it magnified the rest of the disappointment. I also stated I was well aware the ship was not at fault for the weather.

I appreciate that some of you are diehard NCL fans. I'm happy you haven't had the same experience we had.

Merry Christmas and fair winds and following seas to you all!!

Sent from my DROID RAZR HD using Tapatalk

IF, and it's a very big IF, I was the only one who had anything negative to say about the Dawn, your responses would be acceptable.

But you are right. Take the negative comments with a grain of salt. As I stated in my reply to Shelly, I certainly hope this was a fluke. I also do realize that the embarkation debacle started the cruise off on a very sour note. However, that doesn't excuse any of the other things that were observed, and it most certainly doesn't excuse the lack of ANY response from Norwegian.

Thanks Shelly.

I am hoping this was a fluke, but I have seen an awful lot of complaints about this ship. What is most disappointing is that NCL doesn't care enough to respond.

My family (17 total) and I sailed on the Dawn for the Thanksgiving cruise this year. It was our first cruise with Norwegian, and based on this experience, will be our last. It was an unmitigated disaster from start to finish.

Things got off to a bad start due to the utter failure that occurred during embarkation. I understand this topic has been discussed in other threads, so I won't expound on the subject, but the cruise terminal personnel and the cruise ship personnel continually told different stories of what went wrong. It would have been different if they had been honest, or possibly had even made some sort of "complimentary drink" available, but no....just the lies.

From there , things only got worse. The toilet in our stateroom didn't flush properly for six of the seven days. It was reported to guest services a minimum of three times a day. No apology. No offer to move us to a different cabin. Just a comment that they would get the information to the appropriate department.

We made the mistake of paying to go to the La Cuccina restaurant for the Jazz Brunch. The food, when it finally arrived after roughly 40 minutes, was cold. When it was brought to the server's attention, the response was "What do you want me to do about it".

Breakfast at the Garden Cafe was also poor. It was impossible to find a working coffee machine. The buffet was very poorly maintained. (If you wanted bacon, you had better hope you liked crumbs instead of strips)

Then there's the Venetian main dining room. The hostess was just flat out rude (Didn't have the temperment for the job). Service was bad. It was nearly impossible to even get a refill on a glass of water. We would e seated around 5:30PM and the service was so slow, we had to scramble to make 8:30PM shows.

During the comedian's performance, the people in the tech booth were having an extremely loud, disruptive conversation. Several people tried, unsuccessfully to get them to be quiet (they were wearing headphones).

During the shows, which were excellent, the sound mix was horrible. I have mixed sound for everything from live bands to orchestras to choral concerts and I know it isn't that difficult to get it right. I observed people actually plugging their ears or getting up and leaving because it was so poorly engineered.

Three of the four shore excursions we booked were cancelled due to weather. While I realize this isn't the ship's fault, when you ad it on top of the other issues, it magnifies.

This ship has a "Smoking Lounge" or "Cigar Lounge" if you prefer. On three different evenings, the smoke detector went off....for over an hour. The response from ship's personnel was "Stop smoking". Seriously? In the smoking lounge?

All of this was laid out to guest services prior to debarkation, which was another disaster. No apology was offered. This information has also been presented to Norwegian, both in the "post cruise survey" and in an email to corporate. I haven't heard a word from them.

We have sailed Royal Caribbean, Carnival, and family members have sailed on Disney. We have NEVER had this kind of experience on any other ship.

We all work hard for our money, and have a choice where to spend our vacation dollars. I would advise thinking very seriously about choosing to spend your money somewhere other than with Norwegian!