We booked the owner's suite last October and were not happy with the river trip. I sent a letter to the CEO which was acknowledged but never answered. A good example of their whole operation.
Having the most expensive room on the boat we had the cheapest room in the nice old hotel in Spokane, not even a comfortable chair to set in to read the paper. I called the front desk and was told the hotel was full but I could upgrade to the governor's suite for $799. The next morning I talked to the computer guy that checked us in and told him how unhappy I was and he said he wold check into it and get back to me. This never happened.
The room on the boat was nice but had a very small bathroom which was the same for all rooms.
Food was surprisingly good but served luke warm with common slow service. Dinner could be 2 1/2 hours. We had one waiter who never remembered who ordered what and it always became pass the plate ordeal. We assumed he was new but learned he had been working there for six years.
We thought the entertainment was good but difficult to make the shows because of the slow dinner service.
Then to add insult to injury when I got home I discovered my credit card had been charged twice for the $906 bill and I had to call about that. I think my two unanswered complaints for one that had the most expensive room on the boat says a lot for their operation.
American Empress has a lot of potential but it is not well organized and certainly did not meet our expectations.
American Empress Columbia River trip
in American Queen Voyages
Posted
We booked the owner's suite last October and were not happy with the river trip. I sent a letter to the CEO which was acknowledged but never answered. A good example of their whole operation.
Having the most expensive room on the boat we had the cheapest room in the nice old hotel in Spokane, not even a comfortable chair to set in to read the paper. I called the front desk and was told the hotel was full but I could upgrade to the governor's suite for $799. The next morning I talked to the computer guy that checked us in and told him how unhappy I was and he said he wold check into it and get back to me. This never happened.
The room on the boat was nice but had a very small bathroom which was the same for all rooms.
Food was surprisingly good but served luke warm with common slow service. Dinner could be 2 1/2 hours. We had one waiter who never remembered who ordered what and it always became pass the plate ordeal. We assumed he was new but learned he had been working there for six years.
We thought the entertainment was good but difficult to make the shows because of the slow dinner service.
Then to add insult to injury when I got home I discovered my credit card had been charged twice for the $906 bill and I had to call about that. I think my two unanswered complaints for one that had the most expensive room on the boat says a lot for their operation.
American Empress has a lot of potential but it is not well organized and certainly did not meet our expectations.
BEWARE!