toadnurse

Booking online may be easy, they are eager to take your money, but when you cancel the service, they don't refund you, and when you ask for your money back, they tell you to screw off. they delete bad reviews off the internet. steal your money, don't follow thier own policy and make things up to make themselves feel better. of course i am surly and disgusted and angry, i have been taken advantage of and ripped off.

Don't be fooled by the reviews you see online, they do not give all the reviews a chance to be online. I have posted numerous negative ones and they get deleted or never make it to the site. They have stolen my money and my credit card wont even back me on it. They have no idea what customer service is, it is not a private shuttle as they advertise, and will rip you off if they can. That was my personal experience.

They are "new" however they are already getting rave reviews both here (cruise critic) and yelp in addition to that social media site we're not allowed to mention here.

 

I can tell you that their customer service is top notch - I have been in touch with the owner several times via messenger (on that unmentionable site) and have received a response each time, in detail, and in a very short period of time.

 

I am putting my money where my mouth is & have booked a one way for us at the end of our cruise. :)

I booked through them, because they had good reviews, only fo find they don't know what customer service is, they will rip you off if they can. they are not as advertised, it is in no way a private shuttle, they will cram you in with anyone they can, and will cheat you if they can. It was the worst way to spend the first day of my travels. I have even disputed the charges, they won't budge. and they were jerks on the phone. spread the word