Calois1016

Did you file a Trip Interruption claim with you travel insurance provider?

I didn't think of that! I will look into it. Thanks for the thought.

That's ok. To be fair, I should warn you that quite often it is very easy for this community to see a complaint post as a "troll" when it is a first post. However, the fact that you have come back to discuss it will alleviate a good part of that.

 

Expect to see answers you will not like in this thread. I am not being mean, just truthful. That being said, if you will continue to take part in as cheerful a manner as possible, we might manage to help you come away with a more positive view of things.

 

Absolutely stinks to be sick on a cruise. Don't blame you for that frustration at all!

Thank you! I do have to admit, I did feel like I was being attacked by some. It is understandable. I should have done some research before posting. I just needed to vent!!

Sorry everyone. Like I said, I am NEW to this. I did not know I can't delete a post.

Hello all,

This may be long so here is your warning!

I am new to Cruise Critic and I have been reading some of the threads before cruising on 2/16/2014. My fiance and I cruised out of Bayonne, NJ on the Explorer of the Seas. This was a 7 day cruise going to Florida and the Bahamas. Here is my story:

Knowing that this cruise was infected with Noro about 3 weeks ago made us hesitant; but this was the only time we could both go away until the summer. Everything was great until Wednesday, February 19th when we docked in Nassau, Bahamas. My fiance and I headed to Senor Frogs and had some lunch. We decided to head back to the boat to go in the pool and take the sun. Everything was going great until we dried off from the hot tub and pool. I witnessed a boy who vomited right near the pool floor. I then realized he was in the hot tub with us along with the pool. My first instinct - GREAT! He has to have the Noro.

We go back to our room an hour later and shower. I lay in the bed and I tell my fiance that I wasnt feeling too well. Before you know it, it was all downhill from there. I don't want to go into detail, but yes; I knew I had the Norovirus. This happned about 6:30pm but it got so bad that I just had to go to the nurse around 9:00pm. All said and done, I was isolated in my room for 24 hours. That brings us to 11:00pm Thursday night when the nurse cleared me. We did not get out of our rooms until Friday at 2:30pm because nobody came to clean the room or bring us new towels. We needed to shower before going out into the public.

All said and done, we missed half of Nassau and all of CocoCay. I say WE even though my fiance was fine. Let's be real, he was taking care of me all of those hours and did not want to leave my side no matter how sick I was. He DID have the freedom to explore (no pun intended) the ship and go to the ports of call...but he didnt.

HERE IS MY PROBLEM:

Overall, WE missed half of Nassau, ALL of CocoCay, HALF of Friday,TWO dinners and TWO days of our drink package. RCCL sent me a letter stating I would be getting back a future cruise credit for one day of my cruise.

I pick up the phone today to call and show how upset I was. I feel as if I should be held to the same account as everyone else was three weeks ago. The man on the phone said I will be getting back ONE day credit out of the seven. I am sorry, but it was almost 48 hours I was stuck in my stateroom AND I MISSED A PRIVATE ISLAND. It wasnt like I missed a day at sea!! I missed paradise! I should be compensated MUCH MORE then about $120...let alone they don't even want to hear about my fiance. At this point, I don't want to cruise with them ever again.

Don't get me wrong, all the other days were nice and our wait staff was EXCELLENT. I just don't think its fair that I should be getting back $120 vs. 50% off my cruise and 50% off a future cruise. I know their cruise was cut short and it effected 600+ people; BUT I FELT THE SAME WAY! It absolutely ruined my (OUR) vacation. I should be held to the same standards.

P.S. I was not the only one who came down with it on this cruise. The nurse said there was a bunch of people who went in the day before and the day I was there.

Cleanest ship out there right now? I think NOT.

Moved