SeaDays4Us

When checking in for my cruise from Perth up the west coast and back I’m only given the choice of a passport number, as ID 

My adult daughter doesn’t have a passport. How does she complete the check in on the app.

We have never used them before  but as you said we would feel better having everything in one place in case of cancellations

Is Air2Sea available to Australians when we fly out of Australia to overseas ports?

16 minutes ago, DragonOfTheSeas said:

 

The email that came with my FCC answered a few of those questions.  Since it gives the phone number of all of the international customers I would think the rules apply to all of the listed countries. YMMV

 

Here is the text: [I added the bold/underline]

This email is your Future Cruise Certificate so, please save it for reference when you're ready to rebook your new sailing.

 

To redeem your FCC, please contact your Travel Advisor or, please contact us using the below information:

• United States and Canada: 1 800 256 6649
• United Kingdom: changesuk@rccl.com or call 0344 493 4005
• Australia: fccau@rcclapac.com or call 1800 754 500
• New Zealand: fccau@rcclapac.com or call 0800 102 123
• Singapore: fcc.sg@rcclapac.com or call +65 63050033
• If you live elsewhere, please click here to obtain the email address for your local office - just select the country flag at the top of the page.

 

Here are some details and the terms & conditions of your FCCs:

• Please know, your credit is based on the amount paid on your cancelled reservation. If you see a lower value, you may have had a rate that lowered your cruise fare, like our Kids Sail Free promotion, BOGO or other offers.
• Valid on bookings created on or after March 6, 2020 and existing bookings not yet paid to full.
• Any booking made using the Cruise with Confidence FCC must be used for a sailing that commences on or before December 31, 2021.
• If the FCC is not redeemed and sailed on or before December 31, 2021, the certificate will automatically expire and have no value.
• Future Cruise Credits are per person, per booking, and valid only for the person noted above. FCCs are redeemable towards cruise fare only and are not valid on Complimentary cruises, Incentive bookings, and Charter sailings.
• All guests are responsible for taxes and fees, where applicable.
• Royal Caribbean International reserves the right to void the FCC Savings amount if the guest named above receives another form of compensation which includes claims through our travel protection or requesting a refund.
• If there is a remaining balance once you redeem your FCC, you'll receive the balance in a new FCC after you complete the sailing it is used to sail on.
• FCCs are only valid for the cruises on Royal Caribbean International ships, are not transferable, and may not be redeemed for cash.
• Additional terms and conditions apply.

We look forward to welcoming you onboard in the near future.

Sincerely,

DragonOfTheSeas, thank you so much for taking the time to post your FCC email. Appreciate it. The existing booking I want to apply my FCC to has not been paid in full, so  I have my answer. Thank you.

25 minutes ago, Ourusualbeach said:

Why doesn’t your TA just call Royal, just as you did.  

Good question. I asked her to verify it. I think she is just too busy with all the cancellations...I’ve got 3. But that’s no excuse in my opinion. 

21 minutes ago, Ourusualbeach said:

While Royals agents do at times give out wrong information in this case it was the OP’s TA and not Royals reps. 

Hi

I’m from Australia and my TA said she would need to see it on the offical Royal Caribbean web site, and policies can be different between global regions. Can anyone point me to where I might find it on their website.

I’ve looked, but not having much luck.

TIA

11 minutes ago, Ourusualbeach said:

Good luck in getting anything in writing from Royal. 

 

All your TA needs to do is call the Star desk.  (Travel agent line)

Thanks for that.

Thanks for the replies. I’ve sent an email to Royal to try and get it in writing, so  I can show my TA.

That would be a global condition, not just for the USA?

My TA in Australia is telling me I have to use my FCC on a new booking.

I have seen so much conflicting info, so I have rang Royal twice and have been told I can use my FCC on my existing booking. My TA doesn’t believe me, unless it’s in writing from Royal.

Can anyone help?

25 minutes ago, volvof11 said:

We can only get a voucher from Costa Cruises for the full amount we cant even get our port charges and taxes back.

I know " you get what you paid for" I hadnt been on Costa before but thought I would give it ago.

I think if they offered to take #

$300 out I would still want the refund over a credit that has to be booked by March 2021 and fully used by Nov 30th 2021.

We have tried to get a refund but they arnt budging. I have pushed our large Aust travel agent but its hard to get a reply as they dont know.

I rang Costa myself as my agent said she had only an email address but I found the number by Googling, funny that. But in Australia we deal with Costa Asia and they havnt a clue. I had to let my agent know the cruise had been cancelled 1 day before we were due to fly out.

My agent asked me yesterday if I would like to pick a future cruise on Costa, I went onto Costa site but unless your from the USA you cant book a future cruise so I went onto Costa page here and they have no cruises at all nor has Cruise Guru or Vacations to Go either.I have been onto other roll calls on Costa and people from the UK and the US are getting full refunds. I ask you how is that fair.

Its illegal as far as Im concerned.I have really pushed hard with Cruise Guru and Costa but to no avail.

We were to get the cruise from Mauritius and we had our flights booked from Perth to Mauritius with Air Mauritius, we received an email from them stating we can cancel if we wanted, so I replied that I would like to cancel and get a refund. I received an email back saying that we would indeed get a refund in 2 weeks but they will charge us $250 AUD EACH and that they are not obliged to pay us the $140 each extra we paid for the exit row seats, so we are down approx $780. Absolutely terrible. So now its 4 weeks on and we received an email from them stating that they will give a full credit voucher. So I promptly asked for the money to be refunded after a longgggggg phone call, a week later still no refund.

But hey we are alive and healthy and thats the main thing.

Sorry for the windge.

Pauline 

The companies that are handling this unique situation with refunds and not charging fees will be remembered  and will survive.  I know exactly who I will not be using in the future.

2 minutes ago, dizzy1948 said:

I think that's the same "one" as previous posters - and has also closed some outlets, hope he hasn't taken Flight

 

😁You got it

1 hour ago, Roger88 said:

I wonder how the cancelation fee is calculated. Is it the same for all? I mean 8-10% cancelation fee seems a bit too much to me. I think it should depend on the time you cancel. If its like a week before the cruise, 300$ is not even that much, but if you cancel a few months prior to the cruise, it should be like 100$ or something.I never faced it but I think this bothers many cruise lovers. People as always want to keep their cash safe. I also sure that insurance has nothing to do with such cancelation fees.. so it wont help you either 

Roger, my TA ( a major TA in Australia) is charging everyone the same $300. No one is cancelling their cruises, most people are waiting for the cruise line to cancel.

In my situation, my cruise was a domestic cruise. Their cancellation policy is $300ea for international and $50ea for domestic. Caught them out trying to charge me the international fee.

10 minutes ago, dizzy1948 said:

It's all a little tricky I suppose. It's the cruise lines that are cancelling, that knocks on to the TA - then the client. I personally feel that as it isn't the clients fault, there should be no cancellation fee at all. That should be between the TA and cruise line. Who knows which way they will go. Got a similar thing happening at the moment, though no cancellation fees involved. We are patiently (impatiently really 😜) waiting for the magic correspondence to come through. I get delivery receipts for my emails, but no read receipts!!!!!! I digressed, sorry - but no, there shouldn't be cancellation fees IMHO

Agree 100%. We didn’t cancel, the cruise line did. 

1 hour ago, dizzy1948 said:

A cancellation fee of any kind is a bit rich!!!!!!!!!! I have read on another post somewhere on here, of someone else being charged a cancellation fee. 

Let us know how you go with your TA. Any clues as to who that is - subtle clue? 😉😜

Hi Dizzy.  “The Captain “ got back to me. And yes it should be $50 ea. Wow, how many have been ripped off. Apparently Current Affair had a story on them last night. Will have to watch it thru catch-up tv.

Any fee is too much, so we are going to take it further. 
We will never book thru them ever again. 

On 3/31/2020 at 7:13 PM, SeaDays4Us said:

Thanks everyone for your input.

I will contact Princess tomorrow and I’ll post the result.

I didn’t contact Princess personally, but my TA did. Apparently we both have to have the same option........in the mean time we both have decided on a 100% refund.

We have been quoted $300 ea cancellation fee. The TA charges $300 for international travel, $50 for domestic travel....but this cruise was a domestic cruise.. Perth return. Was going to Geraldton, Exmouth, Broome. So why $300. Waiting on a reply from my TA.

53 minutes ago, The_Big_M said:

It's a fair question. If only a single option, I would expect the notification only to go to a single holder. So maybe Princess are doing it differently from the other lines and allowing it to be split, or they just are covering all bases and sending to all.

 

Actually, I did some searching and it appears Princess are doing it individually per pax:

https://www.princess.com/news/pdfs/voluntary-60-day-pause-of-global-ship-operations.pdf

 

 12. How are FCCs distributed across passengers on existing bookings? 
 FCCs are given per person based on each passenger’s individual cruise or cruisetour fare. In the event one person paid for all passengers on the booking, FCCs are still distributed to each passenger, not the payer. 

Very interesting. Thanks for doing some digging.

20 minutes ago, The_Big_M said:

Agree with dizzy. If it's a single booking, the standard approach is one option needs to be selected.

Yes it was one booking, one cabin. Was just wonder, because we both just emails, asking what we each wanted to do. FCC or refund.

Thanks everyone for your input.

I will contact Princess tomorrow and I’ll post the result.

26 minutes ago, possum52 said:

There's no harm in asking. I would think though you will probably have to choose the same option as I assume you were booked in the same cabin.

 

Leigh

Yes we were in the same cabin. 

I will call tomorrow.  Thanks for replying. 

9 minutes ago, dizzy1948 said:

What date was your cruise? Not a trick question, we're booked on May 22nd. TA says we will get a notification from Princess and the TA offering a refund or FCC.

Our cruise was 25th May on the Sapphire Princess. We both got separate emails today, so I'm hoping we can each chose what we want.

My Sapphire Princess Cruise has been cancelled. I have two options.

1. FCC to use by June 30, 2021

2. Full refund

I want the FCC, but my daughter wants the refund, as she is unsure if she would get holidays in time to use it.

Is it possible to do that? 

We have been booking thru this TA for years. No worries with her, just the agency she’s with.

1 hour ago, Russell21 said:

With the Airlines/Cruiselines doing the cancelling then your TA is trying to charge you for something they are now unable to supply. Tell them this and that you will report them to the relevant authority and the cruise line, and that you will splash their name all over the social media.

Thanks for your input.

12 minutes ago, Blackduck59 said:

I'm thinking there must be some kind of regulatory agency for Travel Agencies. I think I would be contacting them. Also Royal Caribbean would probably be interested to know that agents are charging clients fees when they (Royal Caribbean) are losing millions of dollars and refunding full fares or offering exceptional terms for passengers to stay with them. I'm guessing Royal Caribbean could cause the agency involved a world of hurt.

I think they will be hurting after things go back to “normal”. After reading reviews, many have the same opinion as us.