jdcolorado

This is my first ever try at posting in public so please forgive any mistakes.

I am a disabled (100%) U.S. veteran and I travel with my certified service dog Ginger. We have been on 11 cruised together and have been treated with respect by all crews and passenger with zero problems until yesterday. We booked a 20 day cruise on Oceania and paid the full amount because it sails Aug.2,2014. I received a call back from my travel agent who told me Oceania refused to allow Ginger to travel. I told her there must be a mistake because I have sailed with Oceania several times before and there was no issues. When I called Oceania, I was told "flat out" that my dog was not allowed and was not welcome on their ship. The lady (Natasha I think) was firm. She stated that because the ship did not touch the U.S. on this cruise Oceania was not required by law to allow Ginger onboard and because they were not required, they won't allow it.... period. When I asked to talk to a manager she told me it would do not good because that was policy and there was no manager available.

I had my agent cancel the cruise and have the credit posted to my credit card. As I said above we are not new to cruising(Hal, Princess, Oceania, etc.) and have never had a problem of any kind, not even on a trip to St. Petersburg, Russia.

Sorry this is so long but I needed to vent and let some folks know how Oceania feels about disabled people. If not required by law .... they don't want you,

Thanks,

Jim:mad:

This is my first ever try at posting in public so please forgive any mistakes.

I am a disabled (100%) U.S. veteran and I travel with my certified service dog Ginger. We have been on 11 cruised together and have been treated with respect by all crews and passenger with zero problems until yesterday. We booked a 20 day cruise on Oceania and paid the full amount because it sails Aug.2,2014. I received a call back from my travel agent who told me Oceania refused to allow Ginger to travel. I told her there must be a mistake because I have sailed with Oceania several times before and there was no issues. When I called Oceania, I was told "flat out" that my dog was not allowed and was not welcome on their ship. The lady (Natasha I think) was firm. She stated that because the ship did not touch the U.S. on this cruise Oceania was not required by law to allow Ginger onboard and because they were not required, they won't allow it.... period. When I asked to talk to a manager she told me it would do not good because that was policy and there was no manager available.

I had my agent cancel the cruise and have the credit posted to my credit card. As I said above we are not new to cruising(Hal, Princess, Oceania, etc.) and have never had a problem of any kind, not even on a trip to St. Petersburg, Russia.

Sorry this is so long but I needed to vent and let some folks know how Oceania feels about disabled people. If not required by law .... they don't want you,

Thanks,

Jim:mad: