cb2021

8 minutes ago, erdoran said:

You ARE kidding, right, about an upcharge for tonic water?

It was a 'customer service' person, but that is exactly what he said. He also stated that all ships have the right to 'charge per ship'.  He declined my request for written pricelist of Epic. My only take away was 'expect some distinct changes from previous voyages' 

Thank you for the photos....sincerely Thank you.  Hendricks is my preferred drink, but  $29.95 is impacting my mood!  I contacted Norwegian about liquor prices today and was told that would be a $1 extra for tonic water to be added to the drink, plus tip. I expect to pay extra for premium alcohol but 3 times the price of Beefeater??    

I travel on Epic April 27 - Transatlantic. If this is the case, I will cancel the South American tour this winter.  

Holland America does not do this.

Cindy Brown

The more that I think about it the madder I get

On ‎1‎/‎29‎/‎2019 at 1:54 PM, getawaynow10 said:

Hi Reba.  I love mah jong.  I will pack my card.  Look forward to playing and hoping we get two more people.  Will be fun.

On ‎1‎/‎20‎/‎2019 at 9:33 PM, gmbhardy said:

I You fully don’t understand the concept of getting “nickeled and dimed” until it punches you in the gut. I’ve posted a number of comments on this topic on two threads that are running concurrently concerning the new liquor pricing and the UBP. To reiterate, I sailed on the Biss January 12 to 19. We chose to be in the Observation Lounge for sail away as the views from that vantage point are stunning. Most of the time my wife and I choose a champagne substitute (prosecco) to toast the start of the cruise but for some reason I decided to order Grand Marnier, my favourite drink, instead. I was shocked when the bartender told me there was now an up charge for Grand Marnier (17.95). I said “since when” (I sailed on the Bliss in November) he said “starting today there is a new liquor menu in effect” and handed me one. Before even looking at it i saked him “what about Grey Goose” and he said “yes also an up charge” (19.95). I was stunned to say the least but collected myself and ordered two proseccos instead. They didn’t have any as their stock for the week had not been replenished yet. This cruise was not getting off to a very good start. Later in the week I attended the Latitudes reception so I could vent my dissatisfaction with the food and beverage manager. I asked him if NCL monitors CC discussions and he said of course they did. So then I said you must know then that the number one complaint about NCL is it’s “nickel and dime” approach to gouging customers. He didn’t quite know how to respond to that comment but instead told me about a new premium beverage package that will soon be available for an additional $28.00/day. I then told him I had six future cruises book with NCL with three being in the Haven and given what I’m paying to stay in the Haven, I can’t fathom having to pay extra for semi premium alcohol. I think our conversation ended at that point. I also noticed a few other new bar policies during the week. With virtually nobody ordering Grey Goose with the $6.00 up charge ($5 + $1 service charge) Tito’s appeared to be the vodka of choice. In the evening if a bar ran of Tito’s they made no effort to get another bottle. I’ve seen resorts in Mexico have limited inventory on some of their premium selections so unless you got there early your chance of getting some was limited. I always considered cruising to be a step above all inclusives resorts, but with changes like this it makes you wonder. Could I afford to pay a little extra for Grand Marnier? Sure I could, but I don’t feel I should have to given the price of cruising, especially in the Haven. The other issue that really bothers me is how they are able to change their product after you purchase it. The travel and tourism industry is notorious for bait and switch tactics and they continue to get away with it. Most businesses would grandfather changes like this but not the travel industry. I have been a loyal NCL customer and in all probability will continue to purchase their products, but in my opinion the NCL brand is starting to deteriorate. When you have the highest priced booze package in the industry and exclude semi premium items from it,  a lot of customers are going to be extremely unhappy. FYI I have attached photos of the new menu. Thanks for letting me vent!