chris cruize

Thanks everybody for your helpful suggestions.

I just got back yesterday and wanted to share my experience with you.

Since I had sent two emails to NCL without replies, I then talked to my TA. They contacted NCL which resulted in a call from the Miami office saying I would only get the Cagney's deal (dinner for two + bottle of wine) since I already got another obc from my TA.

However, I did not get anything in writing at first and wrote another mail asking them to send me something in writing. It took them a few days but eventually I got the confirmation from NCL.

Once we were on the ship nobody knew about that deal, so I showed them my email and a few days later I had a letter in my stateroom which I then took to Cagney's. So finally we got our benefits in the form of steaks and wine.

All in all I think they should not introduce such benefits, if it comes with so many strings attached. They should have rather thought about it first. I mean they knew it would cost them some money.

As some of you pointed out, the Cagney's deal is not so bad (even though I would have much preferred my OBC), but they should not make people jump through so many hoops. Just my 2cents.

Thanks for the info Tracy!

As I said, so fare they have not yet denied anything. I was just surprised not to hear back from them at all.

I booked through a TA (also with a small OBC, 50 or 100US).

I guess I am still quite a newby - what exactly is CAS?

How long does it take for NCL to reply?

I sent NCL two emails so far (on July 14th and 23rd). So far I have not received any reply whatsoever.

Normally I would have expected at least some automatic response mail along the lines of "Thank your for your message. We will get back to you asap."

However, I have not heard from them at all. Should I try calling them?

What has been your experience?