FreMar83

We were naïve in thinking with all the business, that Carnival and DI were on the up and up. We have gotten our credit card company involved and took the ring to another jeweler who found the setting to be weak and poor quality. This sign statement along with 30 pages of identical complains for Tripadvisor, BBB and cruise critic have been turned over to the credit card company as the next step in they suit.

Wife and I spent $4500.00 in Aruba at Diamonds International. Was there with a carnival cruise rep so we wouldn't make the wrong decision. They kept throwing in other pieces of jewelry to "sweeten" the deal. later found out the ring was 3300.00 and they charged us for the so called "freebies". 4 days later, the ring broke. Have been fighting D.I. now for 2 months, they will not address the issues of the under appraised ring or charging us for the freebies, and they will only either repair the ring,(which means shipping to them and trusting them with it to give us back the same stone, or exchange it with one on their very limited web sight of rings half the quality for twice the price. Carnival cruise originally told us all would be made right, even if it meant a full refund. Now they are backing what ever D.I. will offer. She doesn't trust them to fix it right and the "freebies" were pieces that she would probably never wear. Don't trust Diamonds International and don't trust Carnival Cruise at their word.