Tammy1205

1 hour ago, kjacruiser said:

on the Quantum

 

Of course not in coastal kitchen are drinks free such a rip off for what your paying for a grand suite 

39 minutes ago, roquejo said:

I also spoke to the resolutions team, they admitted that they are not up to date but as of now the website says testing is still required for Brilliance since it visits Greece.

 

They advised us to check again closer to our sailing date in case there are any updates.

Would suck to pay for E Med tests and turns out we don't need them maybe we will get tested at airport in Rome or at the pharmacy near hotel as we are flying in Nov1 and can't do from home they better update very soon 

On 9/29/2022 at 9:55 PM, jerseygirl3 said:

Don't mean to be picky, but some punctuation would make this a much easier read. 

Maybe just read it again lol

I had to call Royal to get my reservation added on for my phone app as i was having trouble so she was able to do that and asked if i had any questions so I asked if there was any update for pre cruise testing she checked came back said there was a update this morning but its not on the website yet and said as of today anyone who is up to date with booster no more then 9 months ago only has to do a home unsupervised test and ones that are not up to date or not vax have to do a PCR or antigen supervised test 3 days before so hopefully she is right she was from the resolution dept and not a regular agent who half the time don’t know crap and she did say to keep checking for the update on the royal app as it was only today they were told this so lets hope and pray!

We had double points for our Jan Anthem of the seas we had to cancel being covid was so bad and so many restrictions we moved it to a April Explorer of the seas cruise was told the double points would still be good but no notes were put in and now they say its not eligible well being it was with cruise with confidence it should of been 

18 hours ago, Lockmonster said:

I wanted to let everyone know that someone at Royal Caribbean stepped up & did the right thing.  At 10:30 last night I received an updated Cruise Vacation Receipt and the $1600 difference between my cancelled cruise & the new cruise at the prevailing price was gone.

 

There was no explanation but I am grateful for this update.  I’m sad that I had to resort to social media in order for them, in my opinion, to do what should have happened to begin with but I wanted to give them the credit for the update.

Happy for you when hubby called after he got email lady gave him a hard time said booking the Quantum which was one of thier options in email she said it was eligible so it was 900 more I flipped told hubby no way I am canceling as this is the third time they have canceled Hawaii on us two was because of covid so when I called to cancel take the 100% refund I explained to this guy why he looked at our booking said the ship we moved it to was eligible he had the letter in front of him so he went back and forth with resolution dept they fixed it and gave it to us for the same price plus 200 obc boy were we happy! Now going on a bigger and newer ship for the same price I am happy with Royal again 😊