:eek:In Las Vegas the pit bosses and dealers are usually very friendly and helpful. Holland America's are not, their casino is by far the worst we have ever been to.
There were many times that the dealers would take your bet even though you hadn't lost and we would have to tell them to give it back, pay us or both. It got to where when they started to take the bets we would say uh, uh, uh and they wouldn't take it. It became a running joke. Of course the people who were new to the game usually didn't notice unless we said something and we did but what if we hadn't been there.
The dealers at Black Jack would tell the customer the sum of their cards as they were taking their hits but many times they would be wrong and the person would take a hit or pass based on what the dealer said their cards were. When I was able I would correct the dealer so the person could make a better informed decision on whether they wanted a hit but most of the time, unless I was the next person, there wasn't enough time to correct them. Once the guy beside me had 13 and the dealer said 18 with the dealer showing a 10, the guy waved it off thinking he had 18 and I said no it's 13 so of course he then took another card and won the hand but he would have lost based on misinformation.
Their casino gets a lot of patrons who have never gambled before and are clueless. When these people would ask for advice or help the staff would tell them they aren't allowed to help them. Are you kidding me? The odds are already in the casino's favor, the staff could at least be helpful and courteous. I've never heard another dealer at any other casino refuse to help a player.
With the exception of about 3 dealers, most of the casino staff were very smug and condescending especially the pit bosses and cashiers.
The casino hours were very bizarre and they often closed early.
We have been to a lot of casino's and this would have to be the worst one we have ever been to.
By the way, we actually won a few hundred at the casino so we are not disgruntled patrons. But, if we hadn't been paying attention we would probably have been losers too. I just want to warn people who are not familiar with gaming to be very careful.
Warning about HAL Casino
in Cruise Casinos
Posted
:eek:In Las Vegas the pit bosses and dealers are usually very friendly and helpful. Holland America's are not, their casino is by far the worst we have ever been to.
There were many times that the dealers would take your bet even though you hadn't lost and we would have to tell them to give it back, pay us or both. It got to where when they started to take the bets we would say uh, uh, uh and they wouldn't take it. It became a running joke. Of course the people who were new to the game usually didn't notice unless we said something and we did but what if we hadn't been there.
The dealers at Black Jack would tell the customer the sum of their cards as they were taking their hits but many times they would be wrong and the person would take a hit or pass based on what the dealer said their cards were. When I was able I would correct the dealer so the person could make a better informed decision on whether they wanted a hit but most of the time, unless I was the next person, there wasn't enough time to correct them. Once the guy beside me had 13 and the dealer said 18 with the dealer showing a 10, the guy waved it off thinking he had 18 and I said no it's 13 so of course he then took another card and won the hand but he would have lost based on misinformation.
Their casino gets a lot of patrons who have never gambled before and are clueless. When these people would ask for advice or help the staff would tell them they aren't allowed to help them. Are you kidding me? The odds are already in the casino's favor, the staff could at least be helpful and courteous. I've never heard another dealer at any other casino refuse to help a player.
With the exception of about 3 dealers, most of the casino staff were very smug and condescending especially the pit bosses and cashiers.
The casino hours were very bizarre and they often closed early.
We have been to a lot of casino's and this would have to be the worst one we have ever been to.
By the way, we actually won a few hundred at the casino so we are not disgruntled patrons. But, if we hadn't been paying attention we would probably have been losers too. I just want to warn people who are not familiar with gaming to be very careful.