njsmom, it was good to see your update to see that they finally got back to you. I called them with a name change on May 26th, and was told someone would call me within 90 days. 90 days came and went and no one called me back. I called them, and was told they would escalate it to their team lead and find out why no one has gotten back to me. 2 weeks later (today) I call again and they said, gee, sorry, we really can't help you - we're just passing this along to TSA and they need to get in touch with you to change it.
They claimed that so many people joined TSAPrecheck that they can't handle all the enrollments and the name changes. This is absolutely ridiculous, that it's 3-1/2 months and no one has even begun to ask me for the proof of my name change! I have tickets booked for flights and hope I will get this resolved before then. It's maddening to have paid for service I have no access to for over 3 months. At least I see that it took only 2 weeks from when you sent proof to when they changed it - I was worried it would take way longer than that.
Has anyone does a name change for TSA pre-check?
in Cruise Air
Posted
njsmom, it was good to see your update to see that they finally got back to you. I called them with a name change on May 26th, and was told someone would call me within 90 days. 90 days came and went and no one called me back. I called them, and was told they would escalate it to their team lead and find out why no one has gotten back to me. 2 weeks later (today) I call again and they said, gee, sorry, we really can't help you - we're just passing this along to TSA and they need to get in touch with you to change it.
They claimed that so many people joined TSAPrecheck that they can't handle all the enrollments and the name changes. This is absolutely ridiculous, that it's 3-1/2 months and no one has even begun to ask me for the proof of my name change! I have tickets booked for flights and hope I will get this resolved before then. It's maddening to have paid for service I have no access to for over 3 months. At least I see that it took only 2 weeks from when you sent proof to when they changed it - I was worried it would take way longer than that.