I am writing this for the benefit of future travelers and the cruise industry. Here's my story.
I planned to drive to the Port of Miami to take a 7 day Caribbean cruise on the Carnival Glory departing 10 October; until the plan was terminated due to an act of God to which the cruise industry, and travel insurance companies and the entire world knew that President Barack Obama declared a state of emergency for South Carolina as a result of a combination of Hurricane Joaquin and other storm systems that caused severe flooding, and damage to roads and other infrastructures throughout the state; and my North Charleston neighborhood. Due to this, my calls to the travel agent, to the travel insurance, and Carnival customer service activities to reschedule my trip after this emergency fell on deaf ears.
So here is my take away, in plain language, to the cruise industry and patrons and partners of that industry:
On the cruise industry's current policies on this issue: it will not contribute to the retention of loyal customers and the sustainability of future profits, considering that the prognosis of leading meteorological experts is that climatic disruptions, such as Joaquin, will be tomorrow's new normal.
To customers and partners of the cruise industry: let the buyer beware.
Is the cruise industry ready for the future?
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Posted · Edited by tai chi guy
I am writing this for the benefit of future travelers and the cruise industry. Here's my story.
I planned to drive to the Port of Miami to take a 7 day Caribbean cruise on the Carnival Glory departing 10 October; until the plan was terminated due to an act of God to which the cruise industry, and travel insurance companies and the entire world knew that President Barack Obama declared a state of emergency for South Carolina as a result of a combination of Hurricane Joaquin and other storm systems that caused severe flooding, and damage to roads and other infrastructures throughout the state; and my North Charleston neighborhood. Due to this, my calls to the travel agent, to the travel insurance, and Carnival customer service activities to reschedule my trip after this emergency fell on deaf ears.
So here is my take away, in plain language, to the cruise industry and patrons and partners of that industry:
On the cruise industry's current policies on this issue: it will not contribute to the retention of loyal customers and the sustainability of future profits, considering that the prognosis of leading meteorological experts is that climatic disruptions, such as Joaquin, will be tomorrow's new normal.
To customers and partners of the cruise industry: let the buyer beware.
And that folks is my take away. Peace!