Hello, I am just wondering if anyone has encountered this problem that my husband and I have. We signed up for the Apex sailing from Athens on June 19 and a back to back (same route) June 26. We paid and were booked. We went ahead and purchased our round trip airline tickets and made hotel reservations for a before and after stay in Athens. Today we got notice by telephone that it was Celebrity’s policy that back to back weren’t allowed! We were shocked because we were sold both sails without any mention of this “policy”. We were told we have to cancel one of them. We called and asked what was the reason for this policy. The person was unable to give us any rationale for this “policy” or any reason why we were not informed at the time of purchase. We declined to cancel as we believe it is not justified. Please let me/us know if you’ve encountered a similar problem. Thanks in advance. We were so looking forward to this trip!
Apex moving to Athens for 7 night cruises for summer 2021
in Celebrity Cruises
Posted
Hello, I am just wondering if anyone has encountered this problem that my husband and I have. We signed up for the Apex sailing from Athens on June 19 and a back to back (same route) June 26. We paid and were booked. We went ahead and purchased our round trip airline tickets and made hotel reservations for a before and after stay in Athens. Today we got notice by telephone that it was Celebrity’s policy that back to back weren’t allowed! We were shocked because we were sold both sails without any mention of this “policy”. We were told we have to cancel one of them. We called and asked what was the reason for this policy. The person was unable to give us any rationale for this “policy” or any reason why we were not informed at the time of purchase. We declined to cancel as we believe it is not justified. Please let me/us know if you’ve encountered a similar problem. Thanks in advance. We were so looking forward to this trip!