Islander46

I sent an email off to the new Cruise Consultant I began working with since my previous Consultant is no longer with the company. I'm hopeful he'll get back to me tomorrow. He's at least aware of my past dealings with NCL Management dating back to October 2016 so hopefully that will expedite some kind of quick and adequate resolution.

I would love to hear if you have any success!

I fought with them for eighteen months when this happened in October 2016. I'm preparing for another long fight because I'm not happy about going back to Florida and the Bahamas again.

 

I understand that the weather isn't under their control but they do have the ability to offer a comparable cruise instead of a bottom of the barrel itinerary that isn't worth half of what we paid to go to Bermuda. If they said we were heading to NE and Canada I'd be disappointed but also excited to experience something new, going back to FL and the Bahamas is a slap in the face.

 

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I couldn’t agree with you more! They haven’t heard the last of me. I was offered to switch to one of two other weeks, but only for the Florida itinerary. If they are willing to switch weeks, why won’t they switch for another Bermuda week? This is the worst itinerary they offer!!!

Now see, this is the very itinerary I do not want. We, too, are scheduled to sail out on Sunday. We are supposed to arrive on Wednesday and the storm is supposed to hit Bermuda on Tuesday (unless it turns). So not a good scenario it seems. We would really prefer NOT to go to Nassau and CC -- been there way too many times and certainly not worth the costs of this cruise for us. Also, if the storm turns toward the East Coast as they are predicting, they may not be able to sail south anyway, right?

 

And while I love cruising, I don't want to be stuck on the ship for 7 days and do nothing else. We've sailed through 3 hurricanes in the past, but we were already onboard and headed to the Caribbean (one in the Pacific) so they just changed some of the ports. But I've never been in this situation where you don't know what's happening before you board.

 

Do they return your port fees or compensate you in any way for not going on the high end itinerary? Just wondering.

 

NCL said you could leave the ship with a full refund if you don't like the changed itinerary, and that would be the one itinerary I don't want. I am hoping they go north to New England/Canada. That would be a great alternative.

 

BTW, a PP mentioned GSC. What is that?

I called Ncl today and was told that even with travel insurance I could not get a refund if they change the itinerary. She said the captain can change the itinerary at any time.

$100 of shipboard credit each. That's the reason I spent eighteen months going back and forth with their customer service department about.

Did you have their travel insurance? I honestly have no interest in going to Nassau. Did they refund port charges, as Bermuda has very high fees.