atleasttwiceayear

We received notification from Oceania over 48 hours ago that our cruise starting from Santiago on 28 January had been cancelled. Since then we have had other emails from Oceania and our travel agent on such matters as check-in as if it was still on course. I rang our travel agent a short while ago for clarification. They have not been told of a cancellation and will not be able to confirm to me until Monday as they have to check with Oceania. What a shambles!

Hi Catherine,

Totally agree with your post. The cruise was fantastic with just a few problems, the worst of which was the white wine by the glass. Having found one that my wife loved, we had it a few days only to be told they had run out by the end of the first week. I complained at reception and the Cellar Master explained that it had been very popular (not surprising as it was heads and shoulders above the other, mainly US wines) and supplies were short.

I was assured that they were taking it off the list but there were sufficient supplies if we gave the wine waiter our cabin number.

This was fine for a few days - each time we asked for it we were told it had gone, but when we gave our number it appeared.

However after only another 4-5 days, we were assured that it had really all gone..

We sat in the Grand Dining Room refusing to eat until the Cellar Master was summoned. She explained that supplies had been lower than anticipated.

The next evening we were eating in Jacques and saw an empty bottle of the wine a few feet from where we were sitting.

The Cellar Master was assured by the wine waiter that this bottle had been pre-ordered and had not been placed there just to annoy me!

At that point she offered to supply decent French red wine for the remainder of the cruise.

That was some consolation, but hardly the point. At least it meant we could drink French red wine in the French restaurant - there was none on the wine by glass selection - ridiculous!

Peter