galesie

I am currently on the NCL Pearl which left NY yesterday. I am a Sapphire card holder. I sat at a table after slot play and ordered a drink and gave my key card as I usually do. When the waiter came back with my drink he handed me a 12.00 bill. When I told him I was a Sapphire player, he took my player card and a few minutes later returned with a casino host (Ana?). I was told after 4/1 they have stopped comp drinks in the casino. I was shocked, because most casinos always give free drinks to their players. I told her that I never received notice of this and if I had known I might have taken the free drink package and pay the tax and gratuities, but now it was too late to do this. She said many have told her they never received notice and she would send someone an email to tell them this. THEN, she proceeded to hand me the $12 bill! Really? I just explained I was never told. I told her I was shocked and unhappy that she would still charge me and not pick up this 1 drink since no email was sent out about this amenity being stopped. She went on to mention my OBC which was no more than in was in March with free drinks. They have now lost my business and I will not be spending any money in the casino on this cruise. For $12 they have lost thousands my friend and I gamble each cruise. What kind of customer service and business sense is this. It’s not the $12 because certainly I spend way more than that playing, it’s the lack of  common 
sense and disregard for customers that this Casino Host had. She couldn’t care less… 
I will spend my next and last 3 cruises with not spending a dime in a casino who apparently cares nothing about my business. 

Yes this happens all the time with them. Last 5 cruises they have cancelled ports on us. Sometimes without a replacement. They of course keep the port charges. This needs to be regulated more often since they are making money off of these changes. 

Do not use provenceprivatetour.com. I had two tours booked and they cancelled less than a month before because I asked them a question I forgot I had already asked about using a mobility scooter. I have been dealing with lots of emails from tours since ports to book so I didn’t remember I did ask and they said no. So they cancelled the tour for Monaco and a second one for Provence.

Now I am scrambling to find tours. Horrible and not reliable.

NOT A COMPANY YOU SHOULD DO BUSINESS WITH.

Do not use provenceprivatetour.com. I had two tours booked and they cancelled less than a month before because I asked them a question I forgot I had already asked about using a mobility scooter. I have been dealing with lots of emails from tours since ports to book so I didn’t remember I did ask and they said no. So they cancelled the tour for Monaco and a second one for Provence.

Now I am scrambling to find tours. Horrible and not reliable.

NOT A COMPANY YOU SHOULD DO BUSINESS WITH.

Do not use provenceprivatetour.com. I had two tours booked and they cancelled less than a month before because I asked them a question I forgot I had already asked about using a mobility scooter. I have been dealing with lots of emails from tours since ports to book so I didn’t remember I did ask and they said no. So they cancelled the tour for Monaco and a second one for Provence.

Now I am scrambling to find tours. Horrible and not reliable.

NOT A COMPANY YOU SHOULD DO BUSINESS WITH.

Jpcello is 100% correct

We did this last year, and LOVED it! We are doing it again on our May 12 Breakaway Inagural cruise.

 

The beach is not right beside the pool. It's down a steep hill, BUT the good news is that they offer a golf cart shuttle around the resort. I hope that helps :)

Is the pool a far walk from where a taxi would leave you off. Again, someone with mobility issues.

Thanks for all your help!

Not far to the pool. Taxi drops you right at the main entrance but you have to walk to the hotel lobby to pay at the desk. Then go thru the lobby and the pool is out the back. I don't remember any stairs to get to the pool...just alot of stairs to get to the beach.

Thanks so much!

How far is the walk from where the taxi drops you off to the pool area. We have a person with a mobility issue.

Thanks!

Hi, great pics.. Can you tell me what the dress code is for the Chef tasting..