cockney1

We got our TA involved and they were very keen and wanted us to get some compensation for out of pocket ex's. We were lucky to have booked flight and trasfer from airport to port so the UKcelebrity office did manage to get around the NO  compensation statement by Miami head office. They refunded our airport to port tranfers so we managed to get the car park extra days cost and taxi fares back. Not happywith Celebrity head office not caring for people who were out of pocket though! 

We have just been informed by phone call from Celebrity Miami head office that they would NOT  be reimbursed for for our out of pocket expenses for extra days parking due togetting back two days after our expected return. Also cost of returning from Gatwick airport then travel on to Heathrow to collectour car. 

Has anyone put claim into Celebrity?  

This was an epic  cruise for many reasons but we will still sail with Celebrity even though there was lack of information given and  that people were concerned. Hope that lessons are learned from this. 

Brian and Maureen Adams 

We were due to fly home and due to late arrival in port of Rome we were sent to a coach that was taking us to the Hilton hotel by the airport. At the time we were not aware that 2 coaches were going to two different Hilton hotels! We were given a room when we arrived and checked in. The room was good but for it being extremely hot. The aircon did nothing and when I reported it was told they had had a problem. Due to this extremely hot room and uncertainty of getting home the following day it was a terrible night. 

The celebrity staff dealing with finding us a flight were not helping that well when we were informed our names were not in5 their lists! They then said that we should have been at the other Hilton hotel.  Eventually around 11.30 that evening they had us booked to fly from Rome to Barcelona and then another flight to Gatwick. Our car was left at Heathrow terminal 4 car park!  They could not change this as no other flight was available. How we got from Gatwick to Heathrow they didn't have a answer for. 

I rang our travel agent the next morning (Wednesday 31st) and explained the problem and had given them contact numbers for help line and also a London phone number. Lisa at Cruise Specialist was very helpful and said she would ring around to get information on this. When I rang her back she was fabulous and said that when we arrived at Gatwick there would be celebrity staff who would direct us to shuttle bus to get us to Heathrow!  None of the Celebrity staff in Rome Hilton told us this. Had they done we might have slept more relaxed,  although the bedroom was like a oven and extremely uncomfortable. We had so much on our mind about flight home we could not sleep. 

We left Rome on Iberia flight having about 1hour 40min to spare between the flights. We were 1hour 10min late leaving!  Arrived and didn't manage to get ourconnection and were given more flight tickets and hotel voucher for the Ibis hotel. We teamed up with another couple on our flight and got taxi to Ibis that evening. That night at Ibis we found another 6people also travelling to Gatwick but booked onto later flight. We left Thursday morning 1st November to get our flight with Iberia airways to Gatwick. We were told by my TA who was marvellous to get taxi and keep receipts for all expense we incurred. 

Eventually we got taxi to Heathrow and collected our car and got home Thursday afternoon.  

This was such a stressful ordeal but we were lucky to share with the other couple we travelled with and this helped us get through this ordeal. 

I believe the information given to us by Celebrity staff at the Hilton was extremely pathetic and not helping us deal with the situation. 

A letter detailing all these problems is going to our TA and they are forwarding onto Celebrity. 

We will await their reply as we have another cruise booked with them fot next year. 

What if you hadn't been on a Carnival cruise or these board to learn how people ignore the rules. What if you read the dress code and went "I'm good with that..." but then you board. You dress nicely with a collared shirt and slacks but your tablemates or other near by show up in shorts, tank tops and flip flops, wearing sweaty baseball caps. I've seen it. I have had to look at a man's gross arm pit hair and gnarly feet as I ate my dinner. Did I chose that????

 

Yet another example of why the rules should be followed. Contrary to what many think, the world does not revolve around them. And the world would be a much better place if they put common manners, respect and decency toward others before themselves.

 

 

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I agree to many people who think rules are made for others and not them. Sloppiness all to common these days and I for one would be complaining if they were sitting at our MDR table! We should not have to put up with the few who do not follow these rules. Get them out of dining room!

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Actually no, your assumption is incorrect. I am saying rules are rules. If those rules are not to be enforced, do away with them. I am saying that those that want to scoff at the rules and act contrary to those rules often act offended when corrected or denied service.

If rules state formal and no shorts tee shirts that should be adhered to. Rules are there first everyone. Cunard would not allow you into dinner without jacket. If you don't stick to the rules go elsewhere for your cruise and not ruin the evening for the people wishing to dress smartly. Too much sloppiness these days is all to usual and seems to be the way of the world. It's a shame.

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Our deposit for booking on board with our last Celbrity cruise for our next Alaska cruise was $150 and was our onboard purchase! So we could not loose and were told that we had the option to cancel or move to another cruise. They cannot guarantee we would still have a drink package included but for us seems like a good deal. The price we paid we have not been able to better from any other cruise agent or Celebrity. Happy bunnies. 😅.

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Are you talking about snorkeling or scuba? Should not be a problem with snorkeling. Scuba a different matter and health and good insurance really important as a Scuba diver I must insist on health and safety very important.

Brian.

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There is the correct drinks list on the celebrity web site and worth checking on that as classic does not show bombay sapphire?

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I have to agree if they run out they should offer a reasonable alternatives and I would not be looking to upgrade my drinks package. That could be a ploy to get people upgrading, not me though I would dig in and not settle for anything less.

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You can find the classic drinks package on celebrity Web site. Also find the other drink list to compare what you can and cannot get with that package.

Hope this is of help to you.

I think the drinks you are asking about are covered by that package.

If you go to the celebrity website and look under the classic drinks package I think it has a list of the drinks you can get. Two columns giving you drinks under the packages available I believe.

Hi, the difference between classic and premium is $10 or about £6.50? You can always upgrade part way through the cruise as long as you have 4 days left. I did this last cruise on Eclipse and made the most of the Malt whisky that was on offer! See how you go on the classic before spending out on the premium upgrade. Hope this is of help.