We have used CSA on nine or 10 occasions and had to file for missed trips on three occasions. The first two times my mother had been hospitalized. CSA refunded our full cruise amount and airfare in both cases. We had to provide proof that my mother was ill.
The third time was more of a hassle. My wife and a friend from Maine were doing a cruise from Florida. There was a giant snowstorm and the woman from Maine had her flight canceled and there were no other planes to get her to Florida. The letter from the airline said that the flight was canceled because of crew unavailability. CSA refused to pay anything because "crew unavailability" was not a covered hazard. Eventually the airline sent another letter saying that the crew was unavailable because of the weather. CSA then paid without further question.
We will use them again on our upcoming cruise, primarily because of their medical exclusion policy.they will give a medical exclusion if the policy is purchased at the time of the final payment. The other policies appear to only give this exclusion if you buy the policy at the Time that you make your initial deposit.
Who has made an actual claim and how did it work out?
in Cruise/Travel Insurance
Posted
We have used CSA on nine or 10 occasions and had to file for missed trips on three occasions. The first two times my mother had been hospitalized. CSA refunded our full cruise amount and airfare in both cases. We had to provide proof that my mother was ill.
The third time was more of a hassle. My wife and a friend from Maine were doing a cruise from Florida. There was a giant snowstorm and the woman from Maine had her flight canceled and there were no other planes to get her to Florida. The letter from the airline said that the flight was canceled because of crew unavailability. CSA refused to pay anything because "crew unavailability" was not a covered hazard. Eventually the airline sent another letter saying that the crew was unavailable because of the weather. CSA then paid without further question.
We will use them again on our upcoming cruise, primarily because of their medical exclusion policy.they will give a medical exclusion if the policy is purchased at the time of the final payment. The other policies appear to only give this exclusion if you buy the policy at the Time that you make your initial deposit.
Always read the fine print in the contracts.
Ken