Guynacci

...Also if you have any other discounts (i.e. referral program or past cruiser) those will also come onto play. This seems fair to me.

My wife and I were on a 2013 Viking river cruise that was disrupted by flooding - moored and bused for more than half of the two week trip. In return we received vouchers for 50% of the cost of the cruise portion of the trip, to be used for a future Viking cruise. The “flooding” vouchers totaled $6361.50. For our future cruise we selected a fifteen day Viking Homelands cruise of the Baltic for 25 July, 2015, aboard the Viking Star.

We were compensated only for the cash paid for the Homelands trip. I contended that those vouchers should be treated as cash paid for the current trip. Viking relented, somewhat, by offering us vouchers for half of the $6361.50 from the previous 2013 trip, because of our “unique” situation. When I said I wasn’t satisfied, that when we were provided those vouchers in 2013, Viking had not said that the vouchers would be worth only half if our next trip was also disrupted, the Viking agent said that Viking was doing far more than necessary, because as soon as we had applied those vouchers they were worth nothing. I still contend that we should have receive the other half of the “flooding” vouchers. Viking does not agree and said their offer was firm. Good luck with your future vouchers. I hope you have no problems on your next cruise.

We were on a 2013 Viking river cruise that was disrupted by flooding - moored and bused more than half of the two week trip. (Yes, I know the flooding wasn't Viking fault.) In return we received 50% vouchers for my wife and me of about $6,000 total for a future cruise. We selected Viking Homelands for 25 July, 2015. We received cash refund and future cruise credit from this debacle for only "out-of-pocket" cruise fare, not including our vouchers. I claimed that we should also receive compensation for that $6,000.

Viking said "no" in both email and phone conversation. They say that once we used the "flooding" vouchers they were no longer of any value. Viking finally offered to provide half of the $6,000 as additional future voucher because of our "unique" situation. I still believe that we should have been fully compensated, receiving the other half as, at minimum, future credit, ideally as cash refund.

It seemed like a very logical request until after my last conversation with Viking customer relations. My logic and theirs are quite different. As I said to the agent, when we got the "flooding" vouchers no one at Viking said, "Oh, by the way, if your future cruise is disrupted by mechanical failure, then your vouchers will be worth only half." Good luck to all of you with future vouchers.