kwhear435

2 hours ago, regnig said:

 @kwhear435 Any new information? We'd love this story to have a happy ending.

No.  We’ve talked to Holland America more and found out the rooms we paid for VB are gone.  We will probably be in an obstructed view.   We have sent a Federal Maritime Commission Dispute form in and have contacted Elliott.org that was suggested on here.   They have had us send them more paperwork to look at.  I’m doubtful anything will happen before we go.  But will continue to fight it even when we get back.  

4 hours ago, canadianbear said:

I was also going to suggest that. 

I have a request for help with Elliott,  Thanks

22 minutes ago, YourWorldWithBill said:

Be persistent! (I know, easy for me to say.) Sometimes the "customer service" person you get is not really influenced too much by understanding what it means to serve the customer. I apologize for repeating myself, but I had the best luck by calling the PCC line, asking for a supervisor, not letting them take a message, and then just holding for a long time until a supervisor came on . But no guarantee that will work, either. Good luck.

 

The strangest thing about all this is that you have the receipt, and the TA doesn't admit to changing it. Sometimes an email to the right person or department helps, but there are so many departments that it's not easy to know which one will pay attention. Maybe an email with a copy of the invoice.

I did sent several receipts and emails copy to her corporate office.  Still nothing.  They sent a message that stand behind their franchises and they are sure she will fix the issue 

No we still can’t get anyone to talk to us.  We have gone to her company’s customer service department and they were no help.  Holland has confirmed she changed both our booking and our friends booking to a guarantee cabin and taken gratuities away.  She still denies it.  We make calls every day trying to go to the next person higher.  

Thanks for all your answers.  Unfortunately it’s been confirmed by HA that the TA (after our final payment and final paperwork we have)  went in and changed our cabin to a guaranteed cabin and took off our pre paid gratuities.  She is nothing but a crook.  She of course denies having done it.  Her supervisor believes her and no one will help.  

I need assistance. My husband and I, along with another couple, are booked on a 35-night Holland America cruise departing on February 17, 2024. We reserved specific cabins on the 11th deck and received 'Have It All' perks, crew appreciation, and onboard credit (OBC).  Our final receipt from our travel agent (TA) shows that we all have all of these items.  However, now on Holland America web site we no longer have crew appreciation or VB cabins, and most of our OBC is missing and we are in a VH guaranteed category cabin.

Does anybody have a phone number to Holland America corporate headquarters so we could try to get a resolution to our problem ?

Thank you in advance.