I booked with Vision Cruise and paid the full amount to them so I do not understand how P&O got my bank details in the first place. I paid for two cabins and two transactions are now pending on my debit card. This is my first time booking on P&O crusies so does not bode well for any future cruises I may have thought about booking. Think I will stick with NCL in future. Appalling lack of customer care, little information given apart from the emails others have shown. Some people have been left in a dire financial position because of this and I am disgusted they are not taking any responsibility and palming us off on our banks and their merchant. As others have mentioned, people won't be aware unless they use social media and will probably only find out when they try to purchase something and find their available funds are on hold a week before payday. Absolutely shocking behaviour.
Credit Card Charged in error
in P&O Cruises ( UK )
Posted
I booked with Vision Cruise and paid the full amount to them so I do not understand how P&O got my bank details in the first place. I paid for two cabins and two transactions are now pending on my debit card. This is my first time booking on P&O crusies so does not bode well for any future cruises I may have thought about booking. Think I will stick with NCL in future. Appalling lack of customer care, little information given apart from the emails others have shown. Some people have been left in a dire financial position because of this and I am disgusted they are not taking any responsibility and palming us off on our banks and their merchant. As others have mentioned, people won't be aware unless they use social media and will probably only find out when they try to purchase something and find their available funds are on hold a week before payday. Absolutely shocking behaviour.