The certificate I received listed several cruise options. One was to Bermuda leaving out of Bayonne NJ. That was great! I live in NY and do not want to incur additional expenses like airfare.
I called to get the information and dates available for cruising. I was told that ship is no longer sailing out of that port. BUT they have a brand new luxury ship that is! I asked how could they give a comp with such an error. I was told that the cruise line changed the cruise and MOHEGAN SUN KNEW ABOUT IT AND CHOSE TO STILL ISSUE THAT CERTIFICATE.
Needless to say I was furious.
I called one of the contacts I knew about at the casino. Mr. Eric Tonucci. Supposed to be a big wig. I spoke with a woman in his office explaining the situation. She said she didn't know anything about it but would get back to me. She did, I was told the Director of the Travel Department would call. Donna called back. She contradicted the first information I was given. According to her, it was the cruise line that pulled the ship without their knowledge. She then proceeded to tell me that they were told. And the cruise line said that anyone that wanted to sail out of Bayonne would be given a $350 credit toward the cruise on the new ship. Then she said the casino wasn't satisfied with that and they renegotiated and now anyone wishing to sail on the new ship would be given a $750 credit. I'm still annoyed but I call back to get the cost of the cruise. Of course it depends on when you want to cruise. I was told the cruise would cost $1194.66. And I was also told that price wasn't guaranteed. Now I was really angry. I sent an e-mail to Mr. Tonucci on November 6th. I received no reply so I sent another. Today Mr Tonucci called. He said, I understand you have some problem with the cruise certificate. Yes I did. Did you read my e-mail? Anyway, I told him that the casino misrepresented the gift to their players. He insisted the problem was with the booking agent and the cruise line. Isn't the booking agent theirs? He said there was nothing he could do. I told him there most certainly was, he could honor his certificate and give the players the cruise on the ship sailing out of the port they offered for exactly what the certificate said... port charges, taxes, and fees. Again he stated there was nothing he could do. They can do something, they are choosing not to. Shame on them. I don't know what anyone else is going to do but I AM TAKING MY GAMING ACTION ELSEWHERE! There are plenty of casinos that will be happy to have me as a player.
Free Cruise Mohegan Sun
in Cruise Casinos
Posted
WHAT A JOKE!
The certificate I received listed several cruise options. One was to Bermuda leaving out of Bayonne NJ. That was great! I live in NY and do not want to incur additional expenses like airfare.
I called to get the information and dates available for cruising. I was told that ship is no longer sailing out of that port. BUT they have a brand new luxury ship that is! I asked how could they give a comp with such an error. I was told that the cruise line changed the cruise and MOHEGAN SUN KNEW ABOUT IT AND CHOSE TO STILL ISSUE THAT CERTIFICATE.
Needless to say I was furious.
I called one of the contacts I knew about at the casino. Mr. Eric Tonucci. Supposed to be a big wig. I spoke with a woman in his office explaining the situation. She said she didn't know anything about it but would get back to me. She did, I was told the Director of the Travel Department would call. Donna called back. She contradicted the first information I was given. According to her, it was the cruise line that pulled the ship without their knowledge. She then proceeded to tell me that they were told. And the cruise line said that anyone that wanted to sail out of Bayonne would be given a $350 credit toward the cruise on the new ship. Then she said the casino wasn't satisfied with that and they renegotiated and now anyone wishing to sail on the new ship would be given a $750 credit. I'm still annoyed but I call back to get the cost of the cruise. Of course it depends on when you want to cruise. I was told the cruise would cost $1194.66. And I was also told that price wasn't guaranteed. Now I was really angry. I sent an e-mail to Mr. Tonucci on November 6th. I received no reply so I sent another. Today Mr Tonucci called. He said, I understand you have some problem with the cruise certificate. Yes I did. Did you read my e-mail? Anyway, I told him that the casino misrepresented the gift to their players. He insisted the problem was with the booking agent and the cruise line. Isn't the booking agent theirs? He said there was nothing he could do. I told him there most certainly was, he could honor his certificate and give the players the cruise on the ship sailing out of the port they offered for exactly what the certificate said... port charges, taxes, and fees. Again he stated there was nothing he could do. They can do something, they are choosing not to. Shame on them. I don't know what anyone else is going to do but I AM TAKING MY GAMING ACTION ELSEWHERE! There are plenty of casinos that will be happy to have me as a player.