Just back from our 4th RC cruise - of 18 in total over the past 20 years. It seems increasingly obvious to me and other dedicated RC cruisers that the former quality experience is sadly slipping.
We can no longer deal with a dedicated RC rep - unlike Princess and Carnival.
While on our most recent Oasis, the staff and crew encouraged us to submit positive responses to RC cruise survey. No such survey arrived this time and after a week when I sent a concern to RC I received a prompt auto-reply type response from 'Gloria' who was apparently a member of the Guest Experience team. Despite a promise to respond 2 weeks ago - it never did happen.
Dining room staff seem overworked and disorganized with little help from assistants or supervisors. Wine service was often disappointing, affecting the overall dining experience.
Today, I received an RC email, welcoming me as a new GOLD C&A member, even though I am already a Platinum member. The entire experience is diminishing somewhat.
Although we are again booked with Oasis next year - it does appear there is some disconnect at RC corp. Perhaps they need one of their competent Captains to take control of the corporate ship.
What's happened to the quality customer care expeience?
in Royal Caribbean International
Posted
Just back from our 4th RC cruise - of 18 in total over the past 20 years. It seems increasingly obvious to me and other dedicated RC cruisers that the former quality experience is sadly slipping.
We can no longer deal with a dedicated RC rep - unlike Princess and Carnival.
While on our most recent Oasis, the staff and crew encouraged us to submit positive responses to RC cruise survey. No such survey arrived this time and after a week when I sent a concern to RC I received a prompt auto-reply type response from 'Gloria' who was apparently a member of the Guest Experience team. Despite a promise to respond 2 weeks ago - it never did happen.
Dining room staff seem overworked and disorganized with little help from assistants or supervisors. Wine service was often disappointing, affecting the overall dining experience.
Today, I received an RC email, welcoming me as a new GOLD C&A member, even though I am already a Platinum member. The entire experience is diminishing somewhat.
Although we are again booked with Oasis next year - it does appear there is some disconnect at RC corp. Perhaps they need one of their competent Captains to take control of the corporate ship.