glitzymitzy

Carnival suddenly took this excursion off it's excursion list--is it available anywhere else? We wanted to to Jan 18, 2017

Went on a horseback riding excursion in Aruba that promised BEGINNERS would be given the opportunity to Trot, experienced riders could gallop and in spite of our group being only 3 people we were not given the opportunity to trot and I was told that if I had wanted to trot I should have gotten a private ride. When I complained to Shore Excursions Group my dissatisfaction with the the misrepresentation of the tour I was totally blown off and received NO compensation for my dissatisfaction in spite of their money back guarantee.

 

Their description of the tour was totally misrepresented. Horseback riding on the beach, was 95% on sand dunes where you could not even see the water and the "beach area" was small, very littered and filthy, and only big enough to turn around in.

 

I WILL NEVER TAKE A TRIP FROM THEM AGAIN

Update. Finally made a formal complaint to the Better Business Bureau after no response from them after 2months and shore excursions immediately agreed I was right and gave me a FULL refund

Went on a horseback riding excursion in Aruba that promised BEGINNERS would be given the opportunity to Trot, experienced riders could gallop and in spite of our group being only 3 people we were not given the opportunity to trot and I was told that if I had wanted to trot I should have gotten a private ride. When I complained to Shore Excursions Group my dissatisfaction with the the misrepresentation of the tour I was totally blown off and received NO compensation for my dissatisfaction in spite of their money back guarantee.

Their description of the tour was totally misrepresented. Horseback riding on the beach, was 95% on sand dunes where you could not even see the water and the "beach area" was small, very littered and filthy, and only big enough to turn around in.

I WILL NEVER TAKE A TRIP FROM THEM AGAIN