Golden Rivet

If you've already contacted Steve you may already have the answer, but I would always recommend getting your travel insurance when you book and pay any monies for your holiday (whether it be the deposit or the full amount) because insurance isn't retrospective. If you've declared a pre-existing medical condition and the insurance underwriters have accepted it then you have peace of mind that if your medical condition prevents you from travelling you'll be covered and reimbursed. If on the other hand, you plan to take out the insurance just before going on holiday (say 10 days) then if anything happens before then, you won't be covered.

My OH has a cancer that the insurance underwriters accepted but she recently had a stroke. The insurance company will reimburse the cost of our holiday if we cancel but the underwriters have now excluded strokes from the policy for at least 6 months. Luckily the holiday company has agreed to credit what we've paid towards another holiday next year.

Hope this helps.

They felt the scale of looking through cctv was too big a task.

Absolute tosh! All they had to do was was just keep skipping back 24 hours until your roof box reappears, then just skip forward at one hour intervals and when it disappears again, fast reverse search. The whole operation would take 10 minutes max!

At least you now know where NOT to stay in future.