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Sandora52

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Posts posted by Sandora52

  1. I received the following from Seabourn. We are on the 27DEC Antartica sailing. If you have seen the airport in Ushuaia I don't want to go in er uh unbalanced! 

    BAGGAGE RESTRICTIONS FOR USHUAIA CHARTER FLIGHTS

    Your included charter flight between Ushuaia and Buenos Aires has very strict luggage restrictions due to regional restrictions on all flights. Each guest may bring no more than two checked bags totaling up to 75lbg (34 kg). These are strict baggage weight limits, and any luggage overages will need to be left with the hotel in a secure area and will be returned to you upon your arrival back to Buenos Aires, at the hotel. In addition, each guest is allowed one piece of carry-on luggage up to 22lbs(10kg) with maximum dimensions of 17" x 13.5" x 9.5" (45cm x 35cm x 25cm), plus one personal item that will fit under the seat in front of you (i.e. purse ,laptop, etc.).Seabourn Venture provides self-service launderettes consisting of washers ,dryers, irons, and ironing boards at no charge to guests. Complimentary detergent is provided in the launderettes.

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  2. On 6/2/2022 at 11:48 AM, crzrr said:

    We have booked Onward for January 2023 that ends with an overnight in Lima, Peru.  We can get a flight that departs at 2:30am on the last day which would mean leaving the ship the night before disembarkation.  I know that you would have to let guest relations know so that you can settle up if necessary.  Has anyone done this?  We have been to Lima before and have no interest in spending another full day there.  Thanks!

     

    Sue

    Sue, 

     

    Did you receive permission from Azamara? I got a real quip of a "you have to arrange onboard". Now with the situation in Peru, could it be different? 

     

  3. On 1/17/2022 at 5:18 PM, gbphipps said:

    We were on the Quest for B2B cruises from December 10th through January 7th.  We had a great first cruise (Dec 7th-23rd) but after Christmas I tested positive for covid without symptoms, despite being triple vaccinated, extremely careful and only having left the ship once in both cruises.  I was isolated for 10 days in a tiny ocean view cabin and my husband as a close contact was quarantined for 10 days in our suite even though he tested negative throughout. They never retested me after they verified my first initial antigen test with a PCR.  We were promised that we would hear from Azamara within a week following disembarkation regarding an FCC for the 2/3 of our $15,000 holiday cruise that we missed but so far we only received an email sent to all guests onboard offering $300-$500 onboard credit for a new booking for the ports missed due to covid onboard.  When will we hear from Azamara?  When will their promises be fulfilled?  We have several future cruises already booked in suites and are contemplating canceling since we have not been made whole from this whole covid fiasco onboard.  Isolation and quarantine alone with food in cardboard boxes is no way to spend New Year’s Eve.  I am sure all would agree.  It was depressing to the max and I am still experiencing PTSD from that claustrophobic solitary confinement experience.  The man in the next tiny solitary cell beat the walls and the windows until they let him out.  I was compliant to all they asked, despite feeling like a leper in my small cell.  I am frankly afraid to take another cruise anytime soon as I dont know if I could survive mentally a repeat of this experience.

     

    Hi There, 

     

    I also was quarantined on the 23DEC sailing. A woman with the loyalty department contacted me on the Jan. 10, 2022 and we had a long talk. She took care of all package refunds, and I received my future cruise credit today via email. If you have not heard from Azamara please contact.  AzamaraCustomerService@azamara.com or you can contact Kara at 344-493-4016 her office hours are Monday through Thursday 5:30am CST to 2:00pm CST and Saturdays 4:00 am to 12:30 pm CST.

     

    Good luck and I hope to see you onboard soon. The way I look at it we have taken our turn in the spin cycle so we shall be dancing and swimming on the next one. I am thinking a suite to Antartica might be good...just in case. Be well my friend. 

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