DisneyJan

Thanks I have emailed them already but to date have had no reply.

We have been on the Costa Victoria from Italy to Seychelles that had a pool with walk in steps but wanted another itinerary for March April 2021 and hoped another ship had at least one pool with walk in steps.

We enjoyed Costa and the prices were so reasonable maybe we will have to change to Princess or RCI and pay more 😞

Does anyone know which Costa Ships have walk in steps to the pool ,

Due to mobility issues I can no longer use the ladder rungs,

TIA

Hi

Please could someone who has recently been on the Costa Victoria confirm if Coffee and Tea is still available free on a morning and lunch time in the buffet restaurant.

I have heard that coffee and tea is not now available free on a morning or lunch time unless you have purchased one of the drinks packages.

Costa have changed all their pricing systems and as we have purchased the basic package for our 27 days cruise in October we did not realise that tea and coffee on a morning and lunch time would not now be available.

Many thanks.

Have had it confirmed direct from Costa that if I upgrade I will lose the deposit I have paid which is approx £500.

Therefore just leaving it as it is.

Lesson learnt I need to read the conditions carefully before booking next time !!

The cruise we are booked on is the sailing 30th Sept Costa Victoria Savona to Mauritius I thought this was 29 nights but forgot we have added an extra 2 nights hotel stay in Mauritius at the end of our cruise the cruise is 27 nights .

Costa are saying I will lose my deposit paid which is nearly £500 I cannot transfer this money if I change to a Premium cabin .

They are classing this as cancellation charges as if I am cancelling the cruise when I do not want to cancel my cruise I just want to upgrade !!!

I am doing a 29 night cruise and will not receive my Costa points on the package I have booked in error its a lot of points to lose.

My husband and I would each lose 5800 points.

These are the cancellation charges on the T & C of Costa :

BASIC:25% OF THE PRICE OF THE CRUISE FOR CANCELLATIONS AT LEAST 45 DAYSBEFORE DEPARTURE;50% OF THE PRICE OF THE CRUISE FOR CANCELLATION BETWEEN 45 AND30 DAYS BEFORE DEPARTURE;75% OF THE PRICE OF THE CRUISE FOR CANCELLATION BETWEEN 30 AND15 BEFORE DEPARTURE;100% OF THE PRICE OF THE CRUISE FOR CANCELLATION FROM 15 DAYSBEFORE DEPARTURE AND THE DEPARTURE.

In this instance though I am not asking to cancel my cruise I am asking to upgrade my package . !!!

Its not the TA that is charging me the £500 cancellation charge its Costa itself and I have looked through their T & C and cant seem to find anything regarding loss of deposit upgrading a package (not the cabin type).

I have also spoken to Costa direct as they were the ones that had advised my travel agent and they advised me the same .

Costa said that if they changed the cabin package to a Total Comfort Premium one I would lose 25% of the cost of the booking I have already made because it was a different rate ( I am not upgrading the cabin type I just want to upgrade the package that comes with the cabin) .

Costa said they have emailed the sales manager to ask if this can be done without losing the deposit I have already paid .

I have never in the years I have booked a cruise known anything like this before £500 is a lot of money to lose just because I have asked for an upgrade to my package.

I have booked a cruise through a travel agent for a Costa cruise to depart Sept 2018 and originally booked a basic inside cabin.

I now want to keep the same cabin grade but upgrade to the total premium package and have been told that I will have to cancel my booking and lose the deposit I have paid which is over £500.

Then I will have to rebook the Total Premium Package as a new booking and pay another deposit .

I have tried to explain that I do not want to cancel my cruise or cabin I just want to upgrade the package and pay the difference.

Has anyone else had this proble.

I cannot see anything in the terms of condition of either Costa or my Travel Agent that this states any of this.

Has anyone else had this problem or can advise what my rights are.

Thanks.