joeygold

My son and his college roommate had TONS of problems trying to use the VeriFly app back in March when they were going from US to Canada on Spring Break.  So, we didn't use it on our cruise in May 2022.  As some others have posted, handed our boarding passes, passports and vaccination cards to Carnival host, our boarding passes were stamped and away we went.  No need to use VeriFly.  And this was all before the most recent lifting of restrictions.  We cruise on Sept 17 and have no plans to use VeriFly.  Will have our vaccine cards and passports with us.  I assume it will go smoothly.

That happened to me today.  Whale tail and "Loading" continued to spin.  I hit the "refresh" button at the top of my browser, which took me back one level in the process.  I confirmed passengers again and then when I hit "Continue", it pulled up the correct page.

Let me start by saying that I have never had an issue on my previous 9 sailings getting the shareholder OBC (whether I sent via fax or email).

My recent experience is outlined below.  One OBC was approved as usual and one was originally rejected but ultimately approved.

We have 2 rooms booked on Carnival Horizon 8 day Southern Caribbean cruise sailing 5/28/22.  One inside cabin in my name and one balcony cabin in my wife's name (so we can ultimately have our 2 kids use the inside cabin and my wife and I use the balcony).  My wife and I each own over 100 shares, in separate brokerage accounts, each account in our own name.

Balcony cabin (wife is primary guest) - OBC approved as usual:

- booked with a "normal" VIFP discounted rate ($2,100 total for 2 pax - cruise fare and port taxes)

- submitted request via email 4/14/22 to "shareholders@carnival.com" with the pdf of March 2022 brokerage statement for my wife's account, and contained all information mentioned in previous posts (Name, Booking #, Ship, and Sail Date).  Received autoreply from Carnival Guest Admin with an "incident/tracking" number (same as previous posters) immediately after submission.

- received email 5/9/22 from Carnival Guest Admin with "boilerplate" reply letting me know that $100 OBC had been applied to my reservation.

- also received an email on 5/9/22 from "cabinconfirmations@carnival.com" showing the OBC on my account.

Inside cabin (I am primary guest) - OBC originally rejected but ultimately approved:

- booked with a "special offer" VIFP discounted rate ($600 total for 2 pax - cruise fare and port taxes).  This was a limited time offer (maybe 48 hours - I don't recall) and also included a $200 OBC as part of the promotion.  This was NOT a casino rate or travel agent rate or some "comp" rate, but it is what I would consider a more deeply discounted rate than "normal" VIFP or resident rates.  With OBC offer, net $400 cost for inside cabin for 2 people for 8 days in May is much lower than my past experiences.

- similar to Balcony summary above, submitted request via email 4/14/22 to "shareholders@carnival.com" with the pdf of March 2022 brokerage statement for my account, and contained all information mentioned in previous posts (Name, Booking #, Ship, and Sail Date).  Received autoreply from Carnival Guest Admin with an "incident/tracking" number (same as previous posters) immediately after submission.

- received email 5/4/22 from Carnival Guest Admin with "boilerplate" reply rejecting my request (similar to what others have posted), letting me know that my request for OBC does not qualify because I was sailing on a "reduced rate" promotion.

- followed advice of previous posts in this thread and resubmitted my OBC request via email on 5/5/22 (only difference from original 4/14/22 email is I used April 2022 brokerage statement).  Received autoreply with "incident/tracking" number immediately after submission.

- did not hear anything from Carnival as of 5/20/22.  Since we are sailing in 8 days, followed advice of others in this post and called Guest Admin at 800-438-6744 x 70450.  Only spent 1-2 minutes on hold.

- provided my booking number and "new incident/tracking" number (from 5/5/22 email) to Guest Services rep Diana.

- Diana was able to find my previously submitted email, saw the brokerage statement, agreed that everything was in order, and applied $100 shareholder OBC to my reservation.

- similar to Balcony summary above, prior to finishing my call with Diana, I received the email from "cabinconfirmations@carnival.com" now showing total OBC on my account of $300 ($200 for original promotion plus $100 for the shareholder benefit).

- also received email from guestadmin@carnival.com with "boilerplate" reply letting me know that $100 OBC had been applied to my reservation, signed by Diana (Diana Garcia-Miller)

I want to say thank you to all of you that have posted your experiences, suggestions, etc.  By following your information, I ultimately received shareholder benefit for both rooms.

PS - while I was on the phone with Diana, I also had her process my $100 shareholder benefit for an upcoming Sept 2022 cruise on Mardi Gras (I submitted the request 5/6/22, but had not heard anything).  That cruise was booked with a "normal" VIFP offer.  Diana did tell me that Carnival is processing shareholder benefit requests for cruises booked all the way out to July 2023.  Thus, once OBC is applied, I guess it doesn't matter if you actually own the shares when you sail. 

I believe it is the Parrot Tree Beach Resort