I am an 85 year old widow who booked and filly paid for a once in a lifetime cruise for my family. Four staterooms on the Silver Shadow to Asia ( Feb. 10/ 2017 to Feb. 24 / 2017 ) The logistics of all my family booking vacation for the trip was no easy task. As an added bonus to reduce the cost of the cruise, Silversea offered a discount if the full price of the cruise was paid in advance of their normal payment dates. As Silversea demanded a prompt payment deadline, there was considerable stress placed upon me as I had to make several arrangements to obtain funds and convert money into US currency. Three days after receiving my full payment, Silversea contacted my travel agent to announce that they were cancelling the cruise. Apparently they had chartered the entire ship to some company. Silversea offered no apology, no compensation, no remorse. Their only suggestion to my travel agent was that I re-book in Oct.-Nov. of 2016 which we discovered is prime monsoon season in Asia.
Once I was notified that the cruise was cancelled, I expected I would promptly receive my money back. This was not the case. After constant phone calls, e-mails and wondering if the company would ever reimburse me, I finally got my money back after 5 weeks from the time they cancelled our cruise. By this time the availability on other cruise lines with the same accomadations was impossible to find and my money was all tied up with Silversea.
The stress in obtaining my money back and having the trip cancelled has caused me many sleepless nights. The mor I think about the whole matter, the more upset I get with Silversea Cruises!! It must of been known with fair certainty that they were going to cancel the cruise, yet they put me through all of this!
Silversea Customers BEWARE
in Silversea
Posted
I am an 85 year old widow who booked and filly paid for a once in a lifetime cruise for my family. Four staterooms on the Silver Shadow to Asia ( Feb. 10/ 2017 to Feb. 24 / 2017 ) The logistics of all my family booking vacation for the trip was no easy task. As an added bonus to reduce the cost of the cruise, Silversea offered a discount if the full price of the cruise was paid in advance of their normal payment dates. As Silversea demanded a prompt payment deadline, there was considerable stress placed upon me as I had to make several arrangements to obtain funds and convert money into US currency. Three days after receiving my full payment, Silversea contacted my travel agent to announce that they were cancelling the cruise. Apparently they had chartered the entire ship to some company. Silversea offered no apology, no compensation, no remorse. Their only suggestion to my travel agent was that I re-book in Oct.-Nov. of 2016 which we discovered is prime monsoon season in Asia.
Once I was notified that the cruise was cancelled, I expected I would promptly receive my money back. This was not the case. After constant phone calls, e-mails and wondering if the company would ever reimburse me, I finally got my money back after 5 weeks from the time they cancelled our cruise. By this time the availability on other cruise lines with the same accomadations was impossible to find and my money was all tied up with Silversea.
The stress in obtaining my money back and having the trip cancelled has caused me many sleepless nights. The mor I think about the whole matter, the more upset I get with Silversea Cruises!! It must of been known with fair certainty that they were going to cancel the cruise, yet they put me through all of this!
Once again, Beware of Silversea Cruise Line
Sad and Upset and Disappointed
Sylvia M. Teachout