Lazy Sailor
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Posts posted by Lazy Sailor
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On 11/7/2023 at 9:56 PM, uktog said:
Travel Weekly is reporting Carol Cabezas has left.
Dan Hanrahan is taking a leadership role with Dondra Ritzenthaler ex Celebrity as CEO
Sounds like a very positive chance to rescue the Azamara brand from its recent problems. Always had the impression that Cabezas was not really the best choice.
It will give us something to chat to the officers about when we join Quest next week!
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On 10/17/2023 at 3:36 PM, anniegb said:
Thanks - no senior moment 🙂
So your loyalty discount gives you a 20% discount of the upgraded price but a newbie to obtain the discounted price has to buy a package which is a flat rate irrespective of length of cruise?? or are they just discounting the upgraded package to increase sales??
Is that correct ??
PS I do think it is odd the onboard Experience More package prices are a flat rate irrespective of voyage length (apart from those less than 8 days??) - I think Azamara are missing a trick there.
Don't encourage them!
Yes, it is a good deal, especially if you are on a 21 day voyage - and it was even better at $1499, as it was until recently
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We are on Quest , Barbados-Buenos Aires in November, and there are 8 sea days. Is there any way of finding out what activities, such as Art Classes, might be in the program, and what speakers will be on board?
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It is a sad fact that the Azamara Loyalty scheme systems are in total disarray and Complimentary nights are not being applied at the moment. We (and our very hard working TA) tried for SIX months to get the complimentary nights applied to a booking for November. Despite many many promises - it won't work. We have actually given up on that cruise but booked another for November, with some forlorn hopes that the complementary nights we are owed will be applied. However, nobody (us, TA and all the Azamara people involved) are very optimistic. It is almost unconscionable that Azamara promote the loyalty scheme in their adverts enticing new customers. But we are loyal customers, still loving Azamara, so still making bookings and just hoping!
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We did Lisbon to Capetown last year and it was all a bit chaotic with respect to ports of call, visa and vaccination requirements (at the sub-Sahara African ports that is) and a port pilots strike in Lisbon delaying the start! So the different itinerary this year is no surprise - and it looks better. That said, we ejoyed the cruise and the experience. A great voyage to talk about when you get home . ( Check carefully requirements for Senegal and the Gambia - they seem to change quite frequently in that region, and last year Azamara were not well prepared, especially with respect to Yellow Fever requirements, vaccination exemption letter requirements etc.. Hopefully they have learned the lessons, but check then check again.)
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We have no problem with the normal Azamara showers - except we don't really like the curtains (they are just annoying).
That said, we also travel with SeaDream, where the bathrooms are probably smaller than Azamara, but at least they have shower doors, so it is possible.
But I can think of better ways for Azamara to spend any "upgrade" $$ they have spare..........
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On 7/31/2023 at 1:50 AM, kent4489 said:
We booked in March and somehow, they were able to give us our 4 free nights since we reached Discoverer the cruise before on a B2 B. (They weren’t able to price it correctly, but told me our points would be updated within 48 hours…we’re still waiting).
Then the IT debacle happened and we are still Explorer, but somehow it was repriced at slightly less than using the 4 free nights. Since March, our status is still Explorer, so I’m thinking that once (if ever), our status is corrected, we will have the 4 nights still available. Yes, I already figured out it is best to use them on a shorter cruise. We’re looking at a 9 night in March. We’ll see.
Starting tomorrow, I am sending a daily email asking for our points/status to be updated. I know some people don’t care, but after 4 1/2 months, it is time to get it corrected. (Please don’t bash me….)
We did finally get our points, 6 months after last voyage
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On 7/29/2023 at 3:20 PM, Dr H said:
From personal experience, it isn't a scam, BUT. Two years ago we bopped from Discoverer to Discoverer Plus level, which "gave" us 6 free nights. We were onboard, and booked Dubai to Singapore, a long and very expensive cruise. Canadian Matt on board Quest worked some magic, and poof! Six free nights! The caveat was that the never paid, full price per person for. the cruise was the starting price, not the onboard discounted prices. We still saved a bucket of money, but the only OBC we got was because we were on a B2B trip. It looks good on paper, and it might be a great deal in specific instances as it was for us, but do the math before handing them your credit card. Best of luck. Oh, Dubai to Singapore was an amazing trip! Great people, very enjoyable ports, and of course the wonderful ON BOARD service.
Very useful reply, thanks.
This is exactly the voyage we are trying to use our complimentary nights on - and as it is not a voyage that is normally discounted, and we didn't book onboard (as we had to wait until after last voyage to qualify for complimentary nights) the complimentary nights (in a CC) should be worth it!
If only Azamara will tell our TA the value, he will know the voyage price and can then give us a price for the total trip - and we can pay!
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Where can I get CEO’s contact details please?
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10 minutes ago, ChucktownSteve said:
Correct me if I'm wrong please, but don't they price the cruise at rack rate to give you the free days thus you're paying a "non discounted" rate for the remaining nights? If so, that's the real scam. The shorter the cruise the better the benefit. If the cruise is long, I heard you could actually pay more than not using the free nights. True or false?
Yes, will do that next. We are just so frustrated. It took 3+ months to get the points from our last cruise credited, and despite lots of “we’re trying to help, we’ll pass it on to relevant department “ messages, today TA said he’s at a loss. And it’s less than 120 days to departure date
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Is Azamara loyalty scheme currently a scam? We are trying to apply complimentary nights earned in December 2022. We have been trying for 4 or5 MONTHS. Our TA told me today Azamara say they cannot do it & it may be after November 2023 before they can. That’s AFTER the sailing date. Who has is experiencing this shockingly bad service? Does the Azamara loyalty program qualify as a SCAM?
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Our TA has spent many many hours over 3 or 4 months resolving a booking for us, whilst Azamara were sorting out their systems and backlogs. A month or so ago he said they used to do 8-10 Azamara bookings a day, but at that time we’re doing zero.
Now things are improving, but not perfect. This particular TA is earning every penny of his commission (albeit that we have also chased Azamara directly, and just yesterday one major issue was resolved. Just one left now!)
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Pass for suites is still showing on the website
- Complimentary access to the Thalassotherapy pool and spa deck
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20 hours ago, PaulS said:
My wife can still not sign in, but I can. When I sign in, I can see the two cruises we have booked, but my points and loyalty level are nowhere to be found.
Same for us. We are currently trying to book a cruise for late this year, and to apply complimentary nights following our recent (Dec) progression in the loyalty scheme. Out TA has been told by Azamara that the loyalty scheme may take "weeks" to sort out".
Maybe our loyalty is misplaced?
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Azamara have announced that from Dec 1st 2022, for cruises starting and ending in USA or in Europe, proof of COVID vaccinations is not required. How do people feel about being on board a cruise ship (however nice) with unvaccinated people? COVID might not kill vaccinated people, but it is still an unpleasant disease, so I for one don't really want to voluntarily mix in close quarters with the unvaccinated . Are Azamara rushing this relaxation?
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Whispering Angel is probably the best value there - latest price I checked in UK is £20 ($22.50) a bottle.
If they run out my wife will NOT be pleased.
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Not sure which packages people are referring too , but we have found that buying all packages before sailing to be much better - https://www.azamara.co.uk/booked-guests/onboard-packages/specialty-dining-packages
Of course, bookings for dining day and time must be made on board.
Also, for UK based cruisers, although packages are priced in $ you may get a better $/£ exchange rate buying packages before hand - when we bought an onboard package in September for a December cruise, we got an excellent rate - even though the pound was tanking at the time.
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On 10/17/2022 at 4:31 PM, JK300 said:
When do we get the next level benefit, on the actual cruise reaching that level or after finishing that cruise?
I read it somewhere but couldn't find anymore.
TIA
John
The next level benefits only apply to the next cruise after you reach the required number of points. We will do so on Day 2 of our next (21 night) cruise but Azamara confirmed we will not get "promoted" until about 2 weeks after the end of that cruise.
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Take a look at the experience packages, (covering all sorts of options) and check the sterling prices for buying before travelling. (which will be quoted to you if you phone Azamara). Recently the sterling prices were excellent value. If you buy on board you pay $ and hence the current exchange rate
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Just a general comment for UK resident travellers re: packages. Packages are priced in US$. If you buy before travel you pay in Sterling - and as of mid-September at least, the exchange rate was extremely favourable - so good I hesitate to spread the word in case they change them. Add that to the fact we are a 21-night cruise in December, and package prices are the same as for any 8+ night cruise, the packages are very good value
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Well, I believe CruisinAddict thought US citizens had to obtain visas beforehand and post off their passport! So I think it might warrant a second look.. Anyway, main thing is we are looking forward to 21 days on Azamara, with a few amazing places added in. An old fashioned ocean voyage.
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Updates:
Gambia
http://www.visitthegambia.gm/visas-and-passports gives latest information - says Commonwealth and EU citizens do not need visas to visit, USA can get visa on arrival
Angola
Angola-Visa.com ( a commercial visa company replied to me that "All UK visitors to Angola must obtain a visa in advance, before entering Angola." So that looks definitive - unless Azamara tells us differently I guess, from reply re: Princess above
No updates yet for Ivory Coast and Ghana, except the other replies above
Anybody onboard currently?
in Azamara
Posted
Thanks for the update. We are joining in Barbados. Hope you back-to-backers have not drunk the ship dry before we get there.