2cadolphin

I'm Cindy & on this cruise as well. I've never cruised w Carnival so here we go.

I've cruised a few dozen times though and have done the full Panama Canal in 2019 w another line. There are a couple portsI haven't done so that's exciting as well.

Looking forward to meeting everyone next year. 

I booked a 16 day NCL Panama cruise on Oct.4,2019 via CAS -

I've booked cruises for many yrs (since1988) and a NCLU PHD Grad.

I was told over and over by CAS when I booked that the extra latitudes nights apply when I inquired.

They added it into the booking and I paid in full.

I chose not to book the amazing sailaway rate as I thought the addtl nights would be a bonus worth it toward being an Ambassador in the future. 

I did confirm 3x as I saw nothing in my guest booking info -which is the second time I called & another time re access desk and to ask again why am I not seeing the latitude x nt on my booking -was told again thats because it's in their agent notes and't not anywhere else. I didn't and don't ever feel comfortable as I'm trained to ck and double ck but this wasn't my first CAS cruise -although it was a paid cruise w/a Diamond discount.

During the time of my booking there was a monthly insider offer of one extra latitudes point per night.

Booking window Oct.1,2019-Nov.30,2019 EST.

The only restriction was that it must NOT be a sailaway rate.

I booked a balcony free@sea rate.

How are we as consumers able to defend a reps lack of actions or mistakes and removals w/in the CAS dept of NCL -we cannot.

I've emailed twice ,called w/no actions and today spoke to a supervisor as follow up has been horrible .

I'm treated like it's a misunderstanding and no harm just be sure next time they add latitude on your booking next time or be sure there's an offer. Any help here? I was the only one thus far that I'm aware of from our CC group, Solo, FB that for this sailing that had not received their double points.

I my opinion thats a lot of points to miss out on.

Any recommendations?

The supervisor said she'll look into it and follow up w/in 48 hrs. 

I'm sorry you had such a negative experience. We were in cabin 9170 (fwd) last year and didn't have any noise issues other then the couple next door "getting busy" at all hours of the night/early morning/afternoon. I unfortunately forgot my ear plugs and didn't get much sleep that week. Although, neither did our neighbors!

We are on deck 13 (fwd) sailing this Sunday...thinking positive thoughts for minimal noise!

 

 

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Thanks - it's the loudest I've ever heard and two sets of earplugs didn't do the job but Happy Sailing this Sunday =)

You'll have a great time

NCL Getaway April.2-9,2017

I've been on many cruises -recently (1/2017) on the Epic and this particular on the Getaway.

I must say that due to my cabin -this cruise was extremely stressful and I catnapped in the evenings vs sleep.

I truly would like to go down the list of positives -and most of them your reading are true.

Here' my complaint :

I booked a stateroom in which I was told had an amazing view- initially was told it's @ the Aft of the ship -but the forward would be fine if it weren't for the noise. I had a angled window since I was @ the very aft - Stateroom 12100 -warning - unless you can sleep through sleeping in an airplane bathroom -hearing the toilet' vacuum system would be easier vs what I experienced on the Getaway 12100.

Being pretty ill over the past few yrs and being diagnosed w/2 auto immune diseases -I was looking forward to this cruise.

I sailed on the Epic but had a cabin mate and was looking forward to some R&R and clearly stated that in my reserving my cabin.

I'm not sure what's up in booking anyone in these staterooms @ the very forward of the ship-- let me say this the sound in my room 24/7 is that of pools of water splashing pretty loud & something banging around -every so many minutes a overwhelming flush-or rush of the ? central vacuum system would occur. Now by any means this is not comforting -actually very scary to experience @ night & to only catnap on a cruise vacation is ridiculous.

I can turn on the television to try to block the sound & wear earplugs & still hear it.

I've sold cruises since 1988 and have taken time off for my health - I could have cancelled my stateroom due to my illness but was told I'll love my cabin and the location.

Do not book this area - the view is nice - as you can see where your going -but @ night you feel like your sinking w/all the sounds your hearing & as said it's very frightening.

I found out about this cabin when I ran into a couple reviews/warnings and immediately took a deep breath -out of how many cabins and mine is the one the reviews are about.

So I call and request a different cabin -was told I'll need to go to guest services and request that once on board.

Not sure why as they were running a special online -and sending out upgrade bidding offers .

So ~ I fly in and arrive @ 7:30ish AM to be first in line -I was actually 3rd -but the couple in front of me only wanted VIBE passes ($100 each) -so other than the Haven I don't believe anyone came in prior to me -unless possibly Travel Agents.

I spoke to Guest Services and was told to go to my stateroom & if the noise is a problem or doesn't go away to come back.

I did this several times & was brushed off -now I'm on my cruise -my vacation -so I thought they meant the best in making sure their guests were happy-but this was off the chart-I wasn't requesting something unrealistic nor every received the respect of a supervisor coming to my Stateroom to confirm the noise was there -I'm absolutely positive this is because they knew it was there - my Cabin Steward confirmed this -so did other employees on the ship.

It was pretty hush hush @ first - no form of noise was admitted to be present and I felt as though I was being called a liar - I'd be told -they'd call me and they didn't -but they'd leave me a message @ dinner time -I answered & they'd say we are just calling u back -- they literally did nothing to make sure I'd be in a room where I could sleep.

The only thing that was offered to me was a cabin on the deck 5 -I was told this is the only cabin left on the ship-& it seemed pretty beat up & closer to the water w a small window-- now this was after I had already fallen apart in my room knowing I could not sleep w/this noise -if I had a choice I'd had been off that ship in a second flat. I was unpacked -after hesitating thinking they'd surely do something -but NO -it was a day into the cruise -not hearing back-I made sure I called and followed up and every time it was the same old thing -we are working on it - finally I said please stop telling me there is no sound like this in my stateroom - your insulting my intelligence - come see for yourself.

Also don't tell me no one has ever complained about this cabin when in reality there are postings on the net and the other passengers asked how I can sleep -and nearby neighbors said they can hear it down the hall -so they can imagine how loud it is . My neighbors 2 doors down said yes they had called as well- but are very deep sleepers-but it is annoying as it's 24/7 so one can never really rest in their room. This cruise was to be for my husband' Birthday and he wasn't able to go. I wanted to join solo travelers but lost contact w/the gal I met and didn't make the groups meeting times as I was dealing w this issue for my first 3 days of the cruise. All in all - they reluctantly gave me a $100 shipboard credit and LoL 2 speciality dining dinners -now I am a solo traveler and reminded them of this -I was told I can get a date or find someone -another passenger to go w me -- I missed Burning the Floor -dealing w their return call re this cabin matter w no resolve-they even knew I had the show that evening -prob why they called figuring I was already gone -who knows---didn't feel up to Million $ Quartet since I had't sleep & was ready for bed by 7pm.

Anyhow it's all so fresh I am embarrassed I wasted much $$$ for airfare, ground transportation and insulted that NCL Guest Relations didn't deal w this matter they were fully aware of from the get go vs ruin my cruise experience.

I have close to a dozen sound recordings of this horrific wave of sounds that permeate this stateroom.

Absolutely ridiculous

BTW ~ I attended the roll call meet up for my first time in sailing & it was nice -thank you -I wanted to speak up but didn't feel that this was the forum.

I received a tray of chocolates w a notecard & totally thought it was from the Hotel Director due to my experience saying we are working on it -until I spoke to others who also attended -nope everyone who attended the meet up received them-which was nice- but to this day nothing formal back from NCL --I'm trying to reach someone as I'm to sail for my Bday late May.2017 --yikes

Hello all, so my hubby and I have booked a cruise on the Getaway! My first cruise and his 4th. I am beyond excited to go. That being said I was just diagnosed as being allergic to eggs and Gluten. So I am just wondering what food options there will be/wondering how difficult it will be to accommodate my new found allergies, as well as what steps I need to take prior to cruising.

 

 

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Hello , I have celiac and as w/many have sensitivities to eggs as well.

I sailed on the Epic Late January of this year and I will tell you they NCL does an AMAZING job in this department.

You should be sure you notify NCL of the special diet & or if you search your vacation -or write to accessdesk@ncl.com

What a major blessing it was to get on board & once my card was scanned into their system and @ my first dining the waiter assigned to you -who works directly w/the chef will follow you as long as our dining in Taste or Savor for example.

You will order dinner a day in advance -making it much easier-smoother sailing for everyone. IF you should change your dining plans -no problem -but if you should dine in one of the main dining rooms they have your order. ALSO btw -the buffet -only one particular side as there are two -will make for you GF pizza on request.

I'm sailing once again on the Getaway in 8 days - I can say even though I was diagnosed 4 yrs ago- my cruise experience because none of this was a headache made my time much happier. Now of course buffet has it's challenges - & the Chef can walk u through that as well--oh and they have GF waffles (frozen) as well as hamburger buns . =) Enjoy

Well I sailed 1/28 and getting ready to set sail again and this time around -even though I did enjoy the UBP ~I chose the paid gratuities for 4/2-- the casinos @ Sea drink card wasn't preferred over the UBP I found -but it did allow me to get water as well-and is for alcoholic beverages. I did notice that waitresses didn't come around very often though -so you best grab them when you can -if your in the casino.

I enjoyed getting beverages for sure---I'm not a big drinker - but think personally for me it may not be worth the extra tips on the UBP & paying my cruise gratuities as well. IF your planning to drink a couple hundred worth maybe but this time~ I believe I'm sticking w the tips.

I'm sailing 4/2 and again on 5/28 Thank you so much for your response it was helpful.

BTW I did get free water w my Casino@Sea -but LoL when I was told the first night when I was up late playing slots -I was told they ran out of water -I thought that was hilarious as we were @ sea. But anyhow - I got a bottles whenever I ordered a drink from there on out in the casino. Seeing that I have to drink lots of water due to medication-- it's hard to not freely have it.

All in all- I had a great time - and looking forward to many more.

Hi =)

If sailing via a Cruise Voucher offer from Casinos @ Sea -your given a packet which will have a casino drink card.

My Cruise was comped -but port/tx apply

Hello all =)

I'll be sailing in 2 weeks on NCL via a casino'@Sea offer through Caesar'Properties.

I'm told I'll be receiving a C@S drink card.

What I'm wondering is this -NCL offered a choice of 1 option free -one of them being a unlimited drink package in which before we knew about the C@S drink card I had decided on.(BTW we did pay taxes/tips based on the full value if someone drank like a fish & we are not much of a drinker -but thought it might come in handy especially on the private island the Epic Sails too.

I have up to the day of the cruise to switch to one of the other options such as paid gratuities, a $200 credit toward shore excursions,

specialty dining (3x & taxes/tip are not included) and a few other options I haven't listed as choices.

Now that I know that we can get our drinks in the casino- does anyone have the rundown on how this works - can we literally just go in the casino to get a beverage if we have other plans, I'm the gambler-my friend is not - can she pop in and get a beverage when I'm gambling etc. IF anyone knows the rules and or experienced this.

I'm trying to weigh out which options would serve me better - I don't drink soda and not a big drinker-although in cruising tropical sounds good.

Any tips by experience here?