MissGwen

Lice certainly got my attention :eek: Glad to see it was just a typo.

Looking forward to reading more. I've been perusing most reviews lately in preparation for my upcoming.

That's odd because they're selling gin & tonic and Bacardi & Coke packages on their website. Maybe things are changing?

https://secure.royalcaribbean.com/royalgifts/onboard-delivery/packages/bacardi-gold-and-coca-cola-package/

Rather than bring a hair dryer, I just don't bring any hair. [emoji848]

 

 

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:D:D:D Post of the day. Thank you for making me spit out my coffee. Worth it though.

Thanks for posting, but I'll tell ya' I do not trust the incoming administration.

I want to get there as soon as I can in case the rug is pulled out.

 

I hear you. I want to go before our relations with Cuba change again but all the announced dates are too close to my Alaska cruise. Ack! Decisions, decisions.

¯\_(ツ)_/¯

I read, I know how to search for answers. If that makes me a Royal fangirl or somehow "suspect" to you, so be it. Judge me all you want internet stranger :rolleyes: What you think of me or who you think I am matters to me not at all.

Enjoy your cruise. You may not have the room you originally dreamed of but you're still on a cruise, in a balcony. That's something that millions of people will never, ever get to experience in their life.

So if you are a belligerent drunk they tell you that they are out of beer and wine so you move onto whiskey and tequila?

 

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Maybe. If they knew you had the beverage package that didn't include cocktails and weren't willing to pay for them :D

I 100% get what you are saying and agree they have to go somewhere. Where I have an issue, and I think many here, is the fact that they took a cabin from someone who had booked so far in advance and it being a "coveted" cabin. The cruise lines know which cabins are favored by regular cruises, and in fact often charge more for them due to their desirability. Why, if there are so many other cabins on the ship that can accommodate 3 is this the cabin they pick to oust the original occupant? Can they, yes, but it truly makes me wonder why I would want to cruise a lone that takes that most desirable cabin that was booked so far in advance instead of a regular side facing balcony that can fit 3. And yes there usually are a lot of those so it's not a matter of only having that one cabin left.

 

To the OP I very much sympathize with you and hope you have a resolution that you are happy with. Please do let us know how it all works out.

 

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I have no idea how or who makes these decisions. Not a job I envy, let me tell you. But for all we know, they ask the Magic 8-Ball or throw gummy bears at deck plans to select which rooms get bumped.

I really do feel for the OP. All my devil's advocate posting in this thread aside, I'd be mad if it happened to me too. I think most of us would.

So Royal wants to sell 10 balcony GTY that can hold 3/4 guests. They put 20 out on the market because they know that at least half won't end up sailing. Oh no, we're two months from sailing and 15 of those GTYs are sailing and still don't have room assignments. Royal has 10 balconies available that can hold 3/4 per their plan. Where do those other five rooms go?

Royal is obligated to give them a balcony or better. They literally cannot fit three people in a double occupancy room. But hey look, there are 25 doubles booked in rooms that can hold more than that. So folks get bumped.

Is it legal? Yes. Is it fair? Depends on which side of the coin you're looking at. Is it right? Personal opinion. Does it suck? For the people who get bumped, yes.

Those guests who booked GTY rooms bought and paid for their cruise just like the room assignment folks did. Royal has to put them somewhere.

Totally agree with op.

 

We've seen Royal react differently though in similar situation. When our three daughters were young we always tried to book connecting cabins. Despite lots of empty cabins one half of each connecting pair was usually taken. Several times we asked Royal if they could free up a set for us only to be told no. They were totally unwilling to contact current cabin holder.

That's frustrating but a completely different situation. They probably don't make it policy to call people in other rooms just because someone else wants it. Think of the mess and chaos that could cause :eek:

In this situation, it sounds like the OP booked a room that could hold three people but was traveling with one other person. A family of three (maybe four) booked a balcony guarantee. Royal has to give that family of three a balcony or better so they bumped the OP. Sucks for the OP that her room was selected but it is within Royal's right to do so.

I still think Royal should have called to inform her of the change though.

Royal has three sailings with stops in Havana for 2017 so far:

April 19th - 5 night

April 30th - 7 night

May 20th - 5 night

There are three dates listed with stops in Havana:

April 19th - 5 night

April 30th - 7 night

May 20th - 5 night

I'm sure it all depends on how full the ship is and how much of a need there is for rooms that can hold three or four. A friend of mine cruises 4-6 times a year and he's been moved a couple times. He knows it's a gamble when he books a room that can hold more than two.

Everybody who's never been moved, count yourselves lucky.

OP, I am sorry that you got bumped and I agree that a call when it was happening should have happened. It sounds like Royal is offering you something (being able to cancel without penalty or change saildate) even though it's not your room back. Sadly, they just can't swap your room with the family that "stole" it. If there are three or four of them, they can't squeeze into the double room you booked.

This may have already been mentioned but Royal has very strict rules on groups like this. A friend of mine set up one and she not only had to have someone over 21 in each room, she had to pay a security deposit and sign some sort of release.

Also, chaperones are not legal guardians so you can't put an adult in one room with the kids in another.

You definitely want to call Royal and work with someone on this.

P.S. Don't listen to the negativity. There are always lots of kids/teenagers on cruises from what I can tell.

You think you or most other cruisers would have had a better time if boarding was orderly, not all at one time?

I guess I don't understand your tenacity in this thread. Whether Royal calls it a suggestion, a request, or a recommendation, until they use the words required or must, no one is forced to abide by it (and there would most likely be exceptions and/or lack of enforcement even if it did become required).

I don't see the point in them assigning you a 'guarantee' cabin, if they let you change it after it's assigned.

 

The rest of the world get stuck with what they are assigned

 

Surely that's the point of a guarantee

A guarantee just guarantees that will be assigned a room in at least that room type. So if you book a balcony guarantee, you will be assigned some sort of balcony on that sailing with a (very) small chance of getting something better. Just like any reservation though, if you change your mind and want a different room number than the one you have, you should be able to request a change at no additional cost as long as it's in the same exact category (i.e. D2 to D2, M to M, etc.)

Over two pages of what basically boils down to semantics.

Suggestion (n): 1. an idea or plan put forward for consideration

Request (n): 1. an act of asking politely or formally for something

Both are asking for something and neither are stating it's a requirement.

They should outright ban grinding in the MDR. Think of the children!

Our March cruise on Allure went from $1242 to $1392 per person (double occupancy) for a superior ocean view balcony - just since yesterday. I also see the $100 OBC. So they raise the price $150pp - and give you $100 OBC? LOL

As someone else pointed out, the new sale is 50% off the second person as opposed to 60% off. Even if the before sale price starts out exactly the same as it was yesterday, it will still be a higher total.

A Canada/NE cruise I've been tracking went down $184.00 total. It just depends on the sailing.

Are you sure?

Some items are complimentary and some have a charge. The menu clearly separates them.

Quantum class ships have a service charge of $4.95 from 11:00pm - 6:00am.

Room service is entirely complimentary if you're booked in a grand suite or higher.

If you cancel his name or he is a no show at the pier, your price won't go up. Since you are this close to sailing, you won't get a refund for anything but the taxes & fees (and gratuities if you prepaid, and any cruise planner items that were paid for).

If the insurance was through Royal, depending on why he can't go, you'll either get a 75% future cruise certificate for his portion of the cruise fare or a refund from the insurance company.

Does anyone know if the credit can be used on Celebrity?

It depends on the type of credit they give you. There should be something in the terms saying whether or not it's brand specific.

When I spoke with RCCL the other day, I was told they pretty much put them all together now, and will easily change them when you tell your cabin steward.

I was told that as well. But since I'm sailing solo, beds together is what I wanted :)

Going to play devil's advocate here...

If the beverage package is no longer available, it's probably not in the system anymore so the customer service rep couldn't add it even if she wanted to. I would imagine the same goes for the promotions.

If I remember right from things I've heard, items purchased via the cruise planner cannot have their prices changed. There would be no way to get the sale price once the promotion was over. The only way would be to pay the full price and then have Royal give you OBC for the difference in pricing.

This does not excuse being hung up on (but like someone else mentioned, it's unlikely, though not impossible, it was intentional).

Instead of emailing Bayley, I would call again and when you get someone on the phone immediately ask to speak to a supervisor. Then calmly explain what happened and be sure to include names and times. As the old saying goes, you catch more flies with honey than vinegar. That's my two cents anyway. Take it for what it's worth.