See Norway

We were on the January 22nd sailing on the Allure of the Seas and two of the performers were injured during the 8 PM performance of the Ocean Aria Aqua show.  The second performance was cancelled.  Does anyone know if the performers are OK? It looked really scary.

On 1/14/2022 at 3:48 PM, Jim40 said:

Go to cruise planner and look there for the option .

Thanks - we were able to change to Anytime dinning.  

We are going to be on the Mariner on January 24th.   Can you report of the Windjammer Marketplace is open in the evening?  We currently have late dinning (it was the only one available at booking).  Do you think it's possible to switch our dinning to anytime dinning once we are onboard?  

Thanks!

Good news. I wanted to update those who have been giving advice that the full refund has now been received. They did it in several transactions. It took 41 days from the time we canceled, but all is good now.

Thanks for the advice JVilleGal. We have been in touch with our credit card company and have confirmed with Viking that they are using the correct credit card number. As of late last night we received a PARTIAL refund, not the full amount. It was not the amount that I confirmed with the Viking representative when we started this process. This is puzzling and frustrating. I am working hourly with Viking and my Travel Agent. I only share this to find out if we are the only ones experiencing these long refund delays with Viking. Or at least to share a cautionary tale. We've had to cancel a cruise in the past, way before final payment, with another cruise line and it all worked perfectly. I am having to spend WAY too much of my time trying to get refund for something I canceled on January 29th.

Hi all,

Thanks for the feedback. We have been checking our credit card account daily with no refund as of noon today. I have received two phone calls from a Viking Customer Service representative advising that they processed the refund last week, but still no evidence of it. I'll continue to monitor. I was told that if the refund is not posted by this Friday that they would send a check. But, I am having to work VERY hard to get a refund for a cancellation made on 1/29. I'll give you an update once something happens.

We unfortunately had to cancel a December 2017 Viking River cruise due to a new job and relocation. We were advised that our full payment would be refunded in 21 business days. That came and went and in subsequent calls we have been told that there are problems with their accounting system and the payment would have to be processed manually and would take another 5 business days. We feel like we are getting a delaying tactic on getting our refund. Has anyone else experienced any problems/delays with refunds? I did go through a Travel Agent and am working closely with them to resolve the issue, but am very concerned that a major river cruise line is not abiding by the refund timeline agreement.

Thanks for any advice.

Thank you Endaj, i am very much looking forward to the Baltic cruise. Saint Petersburg has been on my must see list forever. I hope you had a great time on your trip three weeks ago.

Thank you everyone for your very quick answers and advice. That's what I love about CC! I love having all of this knowledge in one place! Safe travels everyone!!

We have booked a tour with SPB Tours and they accept USD as payment. I understand that the bills must be clean, crisp and in good condition, but I have not been able to determine if we can pay using $100 bills. Some places will not take those due to the high counterfeit rate. Does anyone have any experience using $100 bills for tours in St. Petersburg?

Thanks!

Thank you Bob! We had been considering trying Azamara and Oceania, but you have made me feel much better about staying with Celebrity! Great information.

Great question Srpilo, I was wondering the same thing. How much do you tip the drivers on the Patrick Watts tour?