I can top all the responses. We also felt like we were pressured into taking a shuttle as we had 5 in our party and 5 large suitcases along with carryon. We left our bags as directed with proper tags,etc. and when we finally arrived at the airport ,we only have 3 bags show up! We weren't the only ones, there were more than 12 bags missing. We got no realistic response from the Celebrity rep other than being told to fill out a form and go ahead and check in. So we headed home without 2 very important bags. We have called every day since we arrived home, each time being told something different and being told they will call back by the end of the day. NOTHING! My son was supposed to leave for a new job after this trip and here we sit 5 days later still having no word that they have even found the luggage,let alone sending it across the country home. I feel like we paid extra just to have them lose our luggage! How does one get 3 bags there and lose 2 others? First it was ,it is probably at the pier,next was it is probably on the ship headed to Alaska, next it was we have to wait until Monday when someone is on the pier again to look in the unclaimed bags. UNCLAIMED? What a joke! I am very disappointed in our departure from what was a decent trip but has turned into a fiasco!
Solstice Airport Transfer today in Vancouver....
in Celebrity Cruises
Posted
I can top all the responses. We also felt like we were pressured into taking a shuttle as we had 5 in our party and 5 large suitcases along with carryon. We left our bags as directed with proper tags,etc. and when we finally arrived at the airport ,we only have 3 bags show up! We weren't the only ones, there were more than 12 bags missing. We got no realistic response from the Celebrity rep other than being told to fill out a form and go ahead and check in. So we headed home without 2 very important bags. We have called every day since we arrived home, each time being told something different and being told they will call back by the end of the day. NOTHING! My son was supposed to leave for a new job after this trip and here we sit 5 days later still having no word that they have even found the luggage,let alone sending it across the country home. I feel like we paid extra just to have them lose our luggage! How does one get 3 bags there and lose 2 others? First it was ,it is probably at the pier,next was it is probably on the ship headed to Alaska, next it was we have to wait until Monday when someone is on the pier again to look in the unclaimed bags. UNCLAIMED? What a joke! I am very disappointed in our departure from what was a decent trip but has turned into a fiasco!