Patsy451

I will agree with you. That was a horrific experience and I don't blame you at all for being so upset. I'm sorry you had such a disappointing cruise and I hope RCCL works with you to make things right.

 

How does someone throw away teeth by mistake? Was the attendant blind? Did your husband have them wrapped up in tissues because then I can see how the attendant threw them away by mistake. If they were in a glass or just lying on the counter, there is no excuse.

 

Here is the answer to your original question:

 

 

Executive Contacts

 

Primary Contact

Ivette Gari

Adjuster, Guest Claims

1050 Caribbean Way

Miami, FL 33132

igari@rccl.com

Secondary Contact

Aurora Yera–Rodriguez

Director, Guest Experience

1050 Caribbean Way

Miami, FL 33132

ayera-rodriguez@rccl.com

Carlos Leyva

Chief Guest Experience Officer

1050 Caribbean Way

Miami, FL 33132

cleyva@rccl.com

Chief Executive

Michael Bayley

President and CEO

1050 Caribbean Way

Miami, FL 33132

mbayley@rccl.com

Thank you SoMuch!!!

So needless to say no one has contact info here correct???

A coworker told me about this site, said it's great, informational and I should ask the question to you all.... after some of these responses I'm not so sure... if you don't have any information for me keep your wisecracks to yourself please.. I'm sure if my story happened to any of you, you'd be furious, just as much as us!

Which of course meant he had to "eat" the freaky mashed Mexican food.

You make no sense!! I think you need another drink ocean boy!! We don't eat Mexican food by the way.. you know a coworker told me how great this site is... I guess you get all kinds

There are very convenient plastic containers. And they don't have to lay in front of everyone. ;)

That's your solution pretty easy to say AFTER the fact ...

He had a dental procedure when he has no teeth?:confused:

Ya he had a piece of broken root that had infected his lower gum

I'm thinking someone wants a free cruise

In sure you would too if it happened to your family

Must be bad if you turned down 50% off next cruise but didn't know GS had that option.

You have us all curious as most people myself included loved Harmony.

She didn't have that option she emailed headquarters

Well, I can give you the email address for the head honcho, but first you have to "reveal the circumstances". ;p

 

CB

Circumstances listed you tell me if it deems " head honcho" or not

Ok here it is... my husband is 80 yrs old. He has full dentures. Had a dental procedure the night before cruise so bottom gum was painful. 2nd night after dinner, he took out bottom denture, cleaned it placed it on the sink, we went out to a show, he says oh I forgot it, I say don't worry we're not eating leave it. Returned at 11 pm GONE!! Attendant tossed it in the trash!! Called they say sorry trash got incinerated!!! Next 5 days no teeth!! Couldn't eat anything that wasn't mashed! Pics were ruined! He was embarrassed, and miserable! Housekeeping Sup says we don't pay for lost or stolen!! Was neither, he trashed it!!! He calls in sick next 2 days and doesn't clean our room 2 of the 7 days I have to call for towels!!!Top it all off formal night waitresss spill our champagne all over my gown, have to sit in wet dress all night, husband gets sick from eating freaky food, and miss Mexico excursion we pd for. You tell me was that worth the 4K I paid to celebrate my 30th anniversary!!

My husband and I just returned from our 30th Anniversary cruise and it was completely ruined!! I talked with the manager of guest cruises and she offered 50% off next cruise, but I feel that is inadequate!! I emailed customer service and got a generated response last week. I need to get my experience to a " higher up" does anyone here know how to do this??? Trust me, when I reveal the circumstances you will ALL agree!! Just need a contact for RCL