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Low and behold.  Got an email from our Princess TA last night. She told me that they had done some updates and upgrades to the systems overnight.  She asked that I try the Medallion app again.

Wow!  It worked.  Our cruise shows up. We were able to complete our registration.  I did a happy dance.

Hope it is working for others now.  It took several emails to our TA, customer service and the director of CS to get it working.  Not sure if the emails did the trick or they just got their stuff together.

The app is a total fiasco.  Our cruise leaves Nov 19. I have been in contact with Princess almost daily.  We still cannot access our cruise.  The apps is telling us "Your booking information does not match our records".  Yes, using the right number.  I can access the cruise using the number on the website.

You need the app to enter passports, get boarding passes, etc.  We are supposed to just show up at the cruise port without checking in and hope for the best?  I say no.  I don't relish showing up at the port and being denied boarding because we could not enter our info.

I worked in IT for 40 years.  If we ever treated our customers the way Princess has treated me, I would not have made it 40 years.  I do not trust Princess at this point to make this right. 

Princess was the first cruise we took and we were hooked.  We took a MSC cruise once and it was a mistake.  Right back to Princess.  The food is the best.  We really like that atmosphere.  No way to get bored.

Check out some YouTube about the Regal.  We have sailed the Regal and will be sailing again in a couple of months.  We really fell in love with the Regal.  The entertainment is top notch.  The sail away party was a blast.

One thing to beware of on the Regal are the mini-suites right below the Skywalk.  Don't book those.  You can see the balcony and almost into the room.  We have a mini-suite on the next cruise on the Regal but it is far enough forward that we are safe.

We really like the deluxe balcony rooms on Lido.  Those are great also.

Check out the Enclave in the spa.  Buy the pass as soon as you board.  It is a great place to unwind.

"I'm sorry Dave. I'm afraid I cannot do that. I cannot let you in your room right now."