twinbuoys

Thanks this is my first time on here so I didn't see the other posts. I will look. I did find out that you have a choice but the non-refundable deposit costs pretty much the same as the amount you would lose is you cancelled, so there is no benefit (the refundable was about 800 dollars more than the non refundable and our deposit was 1000 dollars) They tried to make it sound like you have a choice but really you don't. It was much better before July 1 when you paid the same amount and didn't lose any money. This was just a positive about booking with RC that they no longer have.

I'm not sure how to get this information out to the public so I'm trying this. We are in the process of booking our third cruise with Royal Caribbean. We were surprised to find out when booking that they have changed their policy about allowing guests to cancel a booking without penalty (within a certain time period). It just changed as of July 1 and there was no notification to returning guests. We have had good experiences with this company before but when I went to book again today, they basically said "too bad for you. This is our policy and if you don't like it then book elsewhere" (not those exact words but that was implied). The lady I spoke to (Lorinda- Resolution Supervisor) kept saying that it was a new "promotion". This is in no way a promotion, which implies something good for the customer. I understand that they are joining other companies with this policy but I thought that a notification of what was coming would have be sent to loyal customers. Just be aware when booking.