blueraider09

We just contacted them. I was hung up on before I could get to the point. Great customer service! Staying with Carnival from now on. Understand the contract states they can do this, however making the change a day or two after final payments were made is really low. Glad we get to sail on a busted ship to a port that we don't even want to go to!

Hello all!

I'm new to the cruise critic boards but ended up here looking for information regarding the Allure of the Seas. We are on the September 17th cruise and due to this issue they have not only shortened our stay in Nassau by leaving early, but changed our port from St. Thomas to San Jaun! I have not had the chance to call and ask for compensation for this change because we specifically chose this itinerary for St. Thomas with the idea of going to St. John. I wanted to post on here to let everyone know that they are now changing ports for this issue. This is our first time on RCL and so far it has been very disappointing. I hope that we are the only ones that have this issue as it has completely changed our vacation. Good luck!

We have updated information about your client’s sailing.

Allure of the Seas currently has a speed restriction that will result in slight adjustments to their itinerary. For their convenience, the updates are noted below. The new port of San Juan, Puerto Rico offers the opportunity to visit the culturally rich city of Old San Juan and the lush rainforest of El Yunque. We apologize for this change, but have no doubt that their vacation will be nothing short of amazing. We can't wait to welcome them onboard.