Lex450

Royal Caribbean seem less worried about customer satisfaction than they did previously and appear only to issuing credits/refunds when they have too. You missed half a days cruise, so they offered OBC for half the day.

No compensation for missed ports seems very unfair in my opinion.

We completed a cruise in October with Royal Caribbean who provided a bus transfer instead of a 'private transfer'.

No compensation as they stated they provided a transfer and not obliged to provide a private transfer even though a private transfer was paid for through their website.

RCCL appear to be taking a certain direction lately.

Charges for room service, gratuities now in speciality restaurants and of course the changes to the drinks packages.

Im sure other changes and charges will be rolled out in time.

At then end of the day, if were not happy with a cruise line, it may be time that we choose another.

Unless that’s why RCCL have made so many changes lately to ‘benefit’ their customers.

For example room service charge, gratuities introduced on speciality restaurants, changes in drink packages etc.

The list goes on.

There are less orders overall, so people report much faster delivery.

So, it seems to have had some positive benefits also.

Never had a problem with late delivery, either before or after the charge introduced.

Perhaps there are other reasons for RCCL introducing charge.

RCCL are still charging a premium, so I believe they should deliver a premium service!

Personally, I believe room service should be free for all, unless they are downgrading their star rating to a 3 star

Yes, suits still get free room service delivery, but had to conform with concierge as the price still showed a charge in the room service menu.

For the 2018 cruises, I found RCCL more expensive than their 5 star Celebrity cruises. Already booked celebrity for an Iceland cruise in May.

RCCL was always cheaper than Celebrity, so was surprised when I compared prices.

Maybe 2019 will be different

Revenue enhancement, not savings.

Too right 😡

Yea, the rooms like the ‘crystal maze’ on the bigger ships.

Hate what to think the other entertainment rooms might be :-)

Why would I want to post a "bad" review? If I have an issue on a cruise I immediately go to Guest Services and if the issue is not resolved quickly I see the Head of Guest Services. It if is a really annoying issue I go directly to Hotel Director or Food and Beverage manager or Housekeeping manager. Why would I want to stew over a situation and then return home and post about it. In 34 cruises I have never had an issue unresolved to my satisfaction and have on 3 occasions received discounts on future cruises. You might be amazed if you become pro active while on cruise instead of waiting to return home without a suitable soultion to whatever it was that made you unhappy on the cruise. I paid for certain level of service and expect to receive same.

I agree, but my review related to the way the concierge dealt with the initial situation and way the RCCL groundstaff conducted themselves after I left the ship.

Still waiting for my review to be published.

I believe this is a part of a saving exercise with RCCL. A lot of changes lately including charge for room service, service charge now on speciality restaurants, all Guests in cabin required to buy drinks package if one buys, higher charges on entertaining rooms.

The list goes on..............

Enjoyed a Royal Suite last year.

Concierge escorted us onboard and made us feel special throughout cruise with captains table and a daily debarkation at time when we desired.

Junior suite just like a big balcony, so if you want a suite experience select a grand or abive.

But that’s me :-)

Five cruises with RCCL

Always enjoyed the grand suite and abive.

Lavaflow is one if my wife’s favourites.

It’s a strawberry daiquiri without the alcohol.

Thanks guys for your response.

I appreciate the time you have taken in responding to this thread.

For information, I got an email from cruisecritic 30 minutes after posting thread. Apparently I needed to post more information as to the entertainment, service and onboard activities on my cruise.

Appartently my 300 word review was not enough, so I elaborated.

Hopefully review will be posted shortly.

Thanks again for your time in looking and responding to this thread.

I truly appreciate it.

The conciage will send you an email a couple of weeks before embarkation. You can then correspond directly if you have any queries.

If not booked, you can always contact RCCL direct.

Lots of female passengers comment that we look nice. I think they wish their spouses would dress up. Just my take on it.

 

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I do enjoy the formal evenings, but perhaps saddened buy the amount of passengers that are now wearing polo shirts and jeans during such events.

Although my wife and I are in our fifties, we still have a lot of fun.

Personally I enjoy dressing up and making that evening even more special, but perhaps that's me 😬

I have found that cruises are a time to make and cement special relationships.

I have made so many friends during our cruises and for that I am eternally grateful.

Not just suites - any cabin can have ice. Cabin attendants usually bring twice daily - if you want more it's always available. It is normal to let the steward know when he first introduces himself/herself about anything you need such as daily ice, extra towels, etc.

You have just hit the nail on the head.

Its just communicating with your steward.

So if you need something, just ask.

I've always found the good stewards to be worth their weight in gold.

At the end of the day, it depends on what you and your friends are comfortable with. For some it's a shirt and Jeans, while others its a full penguine suite.

For me, I enjoy the odd evening dressing up and getting my wife to put on my cuff links.

I usually need some help at this time 😂😂😂

Suits get a bucket of ice delivered each day.

Someone correct me if I'm wrong, but I think BOGO is restricted to days 1 and 2.

Yes, the BOGO is restricted to the first two days of the cruise as this allows the ship to sell the restaurants at a higher price once the guests are onboard.

The first night would be very quiet otherwise.

You can make a reservation on your cruise planner as to the time you require, but can't specify which restaurant.

Once onboard, call at one of the restaurants and you can confirm time and location.

My favourite is chops grill.

Unfortunately was informed on last two cruises that I could only book one chops grill, so needed to book an alternative restaurant on the other night.

So yes, they do have other restrictions.

Further to title.

Do cruisecritic publish all reviews or are they selective?

Do they just take a long time to publish reviews?

Submitted a bad review of an owners suite on Rhapsody of the Seas. Resubmitted review after a week incase original review was ‘lost in the post’.

Two weeks have passed and the resubmitted review still not published.

Review was concise, no heresay and did not insult anyone. I just evidenced how Royal Caribbean dealt with a ship wide situation and how they dealt with it in my case.

I am aware that Royal Caribbean et al are a big advertiser and contributor to cruisecritic, so was wondering if this would influence the way they decide on which reviews they publish or am I being suspicious?

Sorry, perhaps too many questions 🙈

One of the highlights on a Venice Cruise, is the long sail out during the evening.

The best time is late October, early November when the sun sinks behind the buildings providing spectacular views.

To miss this is a major loss for this cruise.

No harm in trying for additional compensation.

We were on the opposite side of the cruise having being delayed 16 hours from getting out of port.

Missed flights, private transfers cancelled and housed overnight in a grotty hive.

Royal Caribbean gave no compensation or future OBC, even though private transfers, flights and cruise were book direct with them.

Hopefully RCCL have learned from their mistakes and will ensure more staff available the next time this happens.

Mind you, I'm sure this has happened before and yet they still messed it up.