Bonio6018

Thanks for the reply. Was is the thermal pass? Virgin offered to pay £120 for a daily pass for both of us so im assuming a week is pricey! Refused the offer though

Hey everyone, looking for some advice.

Was mis sold the cruise (breakaway) through virgin holidays. Told that there was only 1 paid restaurant and everything else was free. (Spa etc)

Now looking to upgrade but ncl won't discuss it with me and Virgin tell me that the price to upgrade to a mini suite is £2k, spa suite £2.8k and Haven £3k.

The odd thing is my room cost £859 each so £1.7k and if i go to NCL and pretend i am a new customer, the spa suite is 1,169pp so £310 more than what we paid, so an upgrade should surely be £620 total, yet i'm quoted £2,000. Virgin agreed it was high but said they call NCL and it's their pricing.

Spoke to NCL and i get some asian customer service who haven't even heard of the bidding system, so no idea if i am included in that! 68 days to sail date.

Any advice!

Hey everyone, looking for some advice.

Was mis sold the cruise (breakaway) through virgin holidays. Told that there was only 1 paid restaurant and everything else was free. (Spa etc)

Now looking to upgrade but ncl won't discuss it with me and Virgin tell me that the price to upgrade to a mini suite is £2k, spa suite £2.8k and Haven £3k.

The odd thing is my room cost £859 each so £1.7k and if i go to NCL and pretend i am a new customer, the spa suite is 1,169pp so £310 more than what we paid, so an upgrade should surely be £620 total, yet i'm quoted £2,000. Virgin agreed it was high but said they call NCL and it's their pricing.

Spoke to NCL and i get some asian customer service who haven't even heard of the bidding system, so no idea if i am included in that! 68 days to sail date.

Any advice!