DAKCRUISERS

Yes. That is my best guess. I can’t think of any scenario that the OP owes the travel agent money. If she gets refunded what she should, she’s done. And I would be done with that travel agent! 

I am also wondering if the charge went to the cruise line directly or to the travel agency. Often, agencies choose to be the “point of sale” and the money goes directly to them. Then, after deducting their commission, they pay the cruise company the net amount. That gets messy when refunds are in order!  

You should call the cruise line and ask for an invoice. Anyone who answers can email that to you immediately. You do not need to call the agent first. I was a travel agent for 20 years, so I do have experience here. Have your booking # handy, and that’s all you need.

I really am guessing here, but it sounds like the cruise line had already paid the commission. Then you were refunded the correct amount. Now the cruise line wants the agent to return the commission. Don’t pay a penny to the agent until you see exactly what you paid to the cruise line, in case I am right. I may not be, but you may not owe it.

They may be withholding her commission from her to make up for the difference. You need to pay her. Before you pay anyone, make sure you see a receipt from the cruise line. 

Thank you!   Yes, that was an excellent idea to put $500 in the cost section. 

1 hour ago, Babr said:

Post 6 said you had the Essential plan. However, if you purchased the Preferred Plan and the Medical Bundle upgrade, you may request to be transported after you have been hospitalized for at least 7 days and if the local physician determines you are medically able to travel. The policy will reimburse reasonable and customary charges up to the policy limit.

 

 

You are right about that. I have not purchased either one yet! I am trying to determine the real differences in the two policies other than the amounts of coverage. As long as they take me home, I don’t know if I care about which hospital. Did you see anything about seven days on the Essential plan, too, or just the Preferred? Thanks for helping me dig into this!  These days my old brain seems to need more help!

No, you are lumping all policies together. Not all policies will pay for medical transportation home.  You stay where you are until you can get on a commercial flight. If I need it, I want it available! “Hospital of choice” is how it is worded. Very few policies offer that. The Travelguard Preferred offers it.

The problem is, I may not want to be stuck in a hospital in Honduras until I can get on a plane and fly home. Some policies provide medical transportation to a home hospital and some don’t. And some policies offer “hospital of choice” and some don’t. 

Thanks for the tip about credit card policy. That is an important point!

On 11/16/2022 at 7:58 AM, aml3679 said:

I have Obama care without a subsidy and now that I am not working my husband said it will be free.

It is not free. It is being paid for by other people who do work.

Aha, thanks to your suggestion, I went to insuremytrip.com and put in 0.00 for trip cost. I found a policy with AIG Travelguard Essential that provides good evacuation insurance to your home hospital. Only $107.16 for both of us!  Thank you!

Does the C&T insurance take you to the nearest hospital of THEIR choice, or the hospital close to your home once you are stabilized? Using your credit card plus evacuation insurance is an excellent idea which we were able to do before we turned too old to afford the evacuation policy.

Medjet Assist only has an annual policy that was over $800. That’s only for over 75.

Can you recommend an affordable policy for the over 75 crowd that will provide medical transportation back to the home hospital. We always purchase regular travel insurance which will bring us to their choice of the closest hospital, which could leave us stranded somewhere far from home.  The best we’ve found is almost $300 pp for a 7-day cruise. That’s not happening! We don’t travel enough for an annual policy. Thanks!

Thank you!  That’s what I thought. 

Honduras and Mexico?

Same situation. If the renewed passport does not arrive, will RCCL let us board with only a birth certificate and government ID?

https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories/mexico-travel-advisory.html

I have taken this cane with seat on many excursions and always get offers to sell it! 
 

Hold 440 lbs Aluminum Alloy Portable LED Folding Cane with Seat Combo Walking Stick Chair Height Adjustable Heavy Duty Thick Stool Handy Unisex for Elderly Senior Light Black https://a.co/d/j2RkMTD