We were on this cruise and can provide some clarification to the "dead in the water" issue. Our suite neighbor is a former US Navy member and engineer as well as having a strong business and legal background. He was invited along with 3 other passengers to meet with a VP from Oceania who had flown in to Honolulu on an emergency basis from corporate HQ in Miami. This invitation was after much demanding of vessel staff for details of the cause and repair info that a proper decision could be made as regards passengers' right to choose if they wish to continue the cruise IF the repair could be made!!
No precise information was provided, however it was clarified that a main breaker on the electrical system was tripped and the normal redundancy to fall back to the emergency generator failed to occur. No explanations as to why nor how the repairs were to be made and their degree of reliability.
To be noted a "back up" breaker was put on board!!
Also, to be noted - this invitation to meet was after leaving Honolulu after the 2 day repair. So no opportunity to disembark if one felt at risk!! Imagine if this failure had occurred midway between San Diego and Honolulu!!
The horrible Public Relations handling by Oceania, their total lack of an open and clear line of information to the 600 passengers smelt strongly of their legal department. Considering the Norwegian Cruise Line - owners of Oceania - have had issues similar to this Regatta event on some of their other vessels, they own 4 R class ships, and considering they are in court with their engine supplier over what sounds like similar break downs, "mum is the word"!!
As to the insulting $ 500 per person offer of a credit toward a cruise in 2018 or 2019 for what they stated as "minor inconvenience" - the makings of a class action is to be found here. As well as having purchased their prospectus for this cruise and having chosen Penthouse suite accommodations at +/- $ 14,000 for the 2 of us - should we not be offered an amount different from passengers that choose less expensive accommodations??
We had a problem with THIS cruise - so settle this issue with an appropriate offer for credit toward THIS cruise.
Health issues at our age exclude us likely cruising again. This was to be our "bucket list" last major trip!!
Oceania Regatta - Propulsion Issue - Anyone onboard current voyage?
in Oceania Cruises
Posted
We were on this cruise and can provide some clarification to the "dead in the water" issue. Our suite neighbor is a former US Navy member and engineer as well as having a strong business and legal background. He was invited along with 3 other passengers to meet with a VP from Oceania who had flown in to Honolulu on an emergency basis from corporate HQ in Miami. This invitation was after much demanding of vessel staff for details of the cause and repair info that a proper decision could be made as regards passengers' right to choose if they wish to continue the cruise IF the repair could be made!!
No precise information was provided, however it was clarified that a main breaker on the electrical system was tripped and the normal redundancy to fall back to the emergency generator failed to occur. No explanations as to why nor how the repairs were to be made and their degree of reliability.
To be noted a "back up" breaker was put on board!!
Also, to be noted - this invitation to meet was after leaving Honolulu after the 2 day repair. So no opportunity to disembark if one felt at risk!! Imagine if this failure had occurred midway between San Diego and Honolulu!!
The horrible Public Relations handling by Oceania, their total lack of an open and clear line of information to the 600 passengers smelt strongly of their legal department. Considering the Norwegian Cruise Line - owners of Oceania - have had issues similar to this Regatta event on some of their other vessels, they own 4 R class ships, and considering they are in court with their engine supplier over what sounds like similar break downs, "mum is the word"!!
As to the insulting $ 500 per person offer of a credit toward a cruise in 2018 or 2019 for what they stated as "minor inconvenience" - the makings of a class action is to be found here. As well as having purchased their prospectus for this cruise and having chosen Penthouse suite accommodations at +/- $ 14,000 for the 2 of us - should we not be offered an amount different from passengers that choose less expensive accommodations??
We had a problem with THIS cruise - so settle this issue with an appropriate offer for credit toward THIS cruise.
Health issues at our age exclude us likely cruising again. This was to be our "bucket list" last major trip!!
This saga will continue!!