cadcruiser

1 hour ago, gwilli said:

Cadcruiser...we are on this cruise too but didn’t get that email. Thanks for sharing...I may not have brought my whites! 

I was planning on packing lightly for this short cruise but will definitely bring my whites now.

White Nights are always fun.

Thank you Bloodaxe and laurieb for your responses.

I understand there is no Azamazing Evening on shorter cruises.

I found it confusing when I received an email from Azamara regarding my upcoming cruise. The White Night Party was advertised, however when I clicked on "learn more" I was directed to the Azamara website which clearly stated that the White Night Party was only on cruises of seven nights or longer.

I have booked the Dec.14, 2019 cruise on the Journey and received an email highlighting the White Night on this cruise.

The Azamara website indicates that the White Night party takes place on cruises of seven nights or more.

Has anyone had a White Night on a five day cruise?

Thank you Bonnie. That’s great news!

Are you (or anyone reading this) sure that Sushi on 5 is open for lunch on embarkation day? I didn't think this was the case.

I have had lunch at Sushi on 5 on embarkation day on Solstice class ships, however it was not open on embarkation day for lunch on the Millennium on the March 4th sailing this year.

“ Unfortunately Discoverer Plus members do not get the 1% increase for booking onboard. All levels below Discoverer Plus get this increase”.

See my post above.

 

 

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Grandma Cruising, I was referring to the new 1% increase for levels below Discoverer Plus for booking onboard. Discoverer Plus was 7% before and after the new rules.

I had this on my reservation for the cruise I just completed. I questioned Azamara about this and was told it was a computer glitch.

Unfortunately Discoverer Plus members do not get the 1% increase for booking onboard. All levels below Discoverer Plus get this increase.

Thank you Bonnie for your efforts in getting a response.

I am extremely disappointed as this workaround does not work at all for guests not paying in US dollars and those who booked in US dollars will have to pay in advance and wait to get credited onboard and rebook at a higher rate just to hold a spot on the excursion.

I had a similar problem with discounts dropping off my invoice prior to final payment. I called in numerous times and was given many ridiculous excuses. The invoice I was sent each time had the correct balance but my online account showed a higher balance due as a result of one or more discounts dropping off.

The last rep I spoke with prior to final payment indicated that the discount codes had to be inputted in a certain way or they would drop off. He assured me that everything was fine and after speaking with him I checked my account and noticed a higher balance.

After spending countless hours correcting invoices and never receiving call backs and follow-ups as promised, I stopped calling until final payment. Of course the balance was higher and I expressed my concerns that my reservation could show a balance owing after making final payment. This was the person I originally spoke with who was rude and unprofessional, however this time he seemed eager to assist and contacted a supervisor to correct the invoice. He asked me to complete a survey which I believe accounted for his change in attitude.

I periodically check my online account and everything is fine since the supervisor updated the invoice. With my experience it seems the reps aren’t trained properly to input the discount codes.

It shouldn’t be this difficult to book a cruise!

Unfortunately with the fluctuation of our Canadian dollar, this is one option I don't want to do as it often comes at a significant cost for us. If you have a USD credit card this definitely sounds like a reasonable option.

We have a USD credit card, however our booking was made in Canadian dollars so we must pay for shore excursions booked prior to boarding in Canadian dollars.

Unfortunately there is no work around for 2017 cruises for people who didn't book in US dollars. In fact this is worse for me as more excursions will be pre-booked by US guests and there will be less availability for booking onboard.

Hopefully Azamara will allow the use of OBC for pre-booking excursions soon.

I'm sorry you don't have resolution yet. Please don't give up hope. I'll send this up the flagpole again and try to get this resolved! :o

Thanks again Bonnie. Much appreciated!

I received a phone call from Azamara customer service 9 days ago and was asked to send a screenshot of my online reservation. I was told it would take 72 hours to fix.

My balance due was still higher so I sent another email yesterday to inquire. I received an email stating it was escalated to the IT department.

I don't have much hope that it will be fixed.

Thank you Bonnie! I just sent my email.

Has Azamara considered getting a new and more competent tech department? Haven't used RCCL's but could it really be this glitchy? And non-user friendly?

Their call centre is just as bad as their tech department.

I called the LCV number and every time I called I was told I reached reservations and they couldn't help me because I had to speak to my travel agent. I booked directly with Azamara. I mentioned I called the LCV number and they said they did everything.

The last person I spoke with told me I shouldn't expect to receive the correct invoice in a couple of hours as promised. I now have to wait 7 to 10 business days just for an invoice.

I think this is a computer issue. On my last cruise every time I looked at my reservation online, the amount that it showed as owing was different. I ignored it and just depended on the invoice I had been emailed. It is that invoice that matters, never mind what it says online.

 

 

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What worries me is when I call Azamara I am told they see a higher amount owing than what's on my invoice and when they try to correct it I am missing obc.

When I make final payment I'm hoping my reservation doesn't change to an outstanding balance and have it cancelled.

Many years ago I had my Celebrity cruise reservation cancelled due to a computer glitch even though I had my invoice indicating I paid in full.

I noticed the balance due on my online account for my upcoming cruise showed over $2000 extra than my invoice. I called Azamara this morning and was told there was a computer glitch and this would be forwarded to the revenue dept. and I would receive the correct invoice in a couple of hours.

I noticed later that my balance due went up another $200 and I had not received a new invoice so I called back. The person I spoke to was able to send me a new invoice with the proper charges but missing my onboard credit. After straightening this up, I checked my balance online and noticed I now owe over $300 more than my invoice shows.

I called back again and was told it would take 7 to 10 business days to fix.

Bonnie, is there anyone I can contact to have this corrected?

Next surprise, looked at my bookings AND>>>>> WE ARE BOOKED

 

Havana Discovery Voyage Onboard Quest

Sailing on 20-Nov-2017

Status: Confirmed

 

This is the 7 day cruise. Not heared anything from azamara yet.

 

Bob en Cor

We still show no reservations with Azamara even though they have our deposit.

I agree with the comments above. I would be absolutely furious if I had been booked on the altered cruise. The significant changes in ports mean it is no longer the cruise that those passengers booked and they should be treated much better by Azamara.

My thoughts exactly Lottie.

We are also on this cruise and disappointed with the new itineraries. I noticed the new sailings were available for booking online yesterday but no notice from Azamara regarding the change yet.

Thanks to everyone from Cruise Critic for the information. Hopefully we will be notified soon. We booked directly with Azamara.

Thanks for the info nordski. We are also fully booked for 2016. One of our cruises is with Oceania. They had a discount for Canadians along with great perks a couple of months ago. I hope Azamara will continue with specials if our dollar remains low.

After many wonderful Azamara cruises we are trying Oceania in April for the first time. Due to our plunging Canadian dollar, Oceania had a great discount for Canadians along with many perks.

We've also stayed on Deck 3 in an inside cabin and didn't have any issues with noise. Location was great and I wouldn't hesitate to book this area again.

Thanks lovemylab. I agree the location is great but was worried about noise issues.

Nope, I had no noise issues...I had a cabin starboard side, closer to the

aft area.....it was very quiet.[/quote

 

Thanks for your reply Lois.

Has anyone had any noise issues staying in an inside cabin on deck 3? It appears the casino is right above these cabins.