Anna K

Thank you for the suggestions travelin.sisters and Torfamm. I was going to wait and have our security photos taken at the port when we check in. However, my husband downloaded the app on his phone and he managed to

upload the photos.

Hi Cruzsnooze, thank you for the response it is much appreciated.

Hi Alanr204, yes the app is very sensitive and glitchy. I was just going to leave it and get our photos taken  at the port instead. However, my husband manage to upload the photos on his phone instead. 

Thank you CineGraphic.

I have uploaded the medallion class app on my phone which is the latest version accepted for android phones. Unfortunately, the issue is when I take a photo or try to upload an existing one which is already saved on my phone the app will not accept it. Just been on RCL cruise recently and has no issues with saving security photo on their app so was surprise when I got a message 'Unable to save the information. Please try again later' on the Medallion class app.

Unfortunately, my backup option which is my iPad is an older iOS version so was unable to download the app to upload the photo. 

Wondering if anyone had any tips about saving the security photo,  does it have to be specific size or format before I contact Princess support team.

Thanking in you advance and I appreciate any advice given.