DebG53

On 5/16/2020 at 1:43 PM, oceanlovinmama said:

Cruiselines have been doing the best they can.  They didn’t realize that they would be shut down for so long and the amount of refunds requested.  Most of their employees are working from home and because of the levels of security that need to be in place to deal with credit cards, most cruise lines have a skeleton crew.  Now with the country opening back up that will change.  BUT when you work with an agent and do a chargeback, the cruise line can come back to the agent for that payment and any commission that was given to that agent, that was protected because the cruise line cancelled, Will now be recalled.  We work on commission only, and that money comes AFTER you travel.  We have had no income for the past two months and probably won’t for the rest of the year, now we have to give Our commission back AND possibly be on the hook for thousands of dollars we don’t have.  Please think about your agent!

What exactly do agents have to pay back if they don't get paid until AFTER travel happens? If travel never happened,  you never got paid,  therefore you have nothing to repay. 

LaurentD this is so very helpful! THANK YOU very much! 

Thank you,  LaurentD. I appreciate the info! 

I see you did a back to back.  We are doing that next September.  We've been told everyone has to disembark after the first week and check in again for the second leg.  Is this true?  We booked as two separate weeks because we weren't sure about doing the two week at first,  plus we heard the oceanview upgrade to balcony is not available when booked as a 14 day cruise. We have friends coming from Australia that booked as a 2 week.  Again,  we were told that EVERYONE had to disembark no matter how they booked. TIA for answering. 

Ps.... we're in the same cabin for both weeks. 🙂