outlawd07

Once again interesting since their website indicates you will get an E-Credit, not money back.

I went to my Delta account and requested the refund, completed the form, but it would only refund me the amount I paid for the tickets. When I called Delta a few days later to inquire about the upgrade I paid, thinking I would only get an e-credit, the gentleman on the phone approved and issued the refund over the phone and in two days, it was posted back to my AMEX card.

I actually received a full refund from Delta in two days, which included the tickets, the upgrades to first class, and they returned and extended my free flight companion voucher.

 

Also, I have already received a refund from the Broadway show I was going to see that was canceled, the canceled Met Opera performance, my travel insurance, and pretty much everything else related to my vacation except the refund for the NCL add-ons I requested back on March 8.

 

I contacted them several times to inquire about the refund and have been told several different stories as to why they have not yet refunded my money (for the Premium Plus Beverage Package and my pre-paid service charges).

 

IMO, there is definitely something fishy going on with NCL.

 

1 hour ago, outlawd07 said:

I called and canceled my Premium Plus Beverage Package on Sunday, March 8th. I too was told it would take 7-10 business days for the refund to show on my credit card. After waiting 10-11 days from the 9th since the 8th was a Sunday, I emailed the NCL Concierge team about the status of my refund and was told they would look into it. Then, moments later I received this message:

I apologize for the wait, I had a supervisor look into this. In researching, all seems to be on track. We normally do have a 7 to 10 day turnaround for refunds. Unfortunately, under the current situation, it may take a little more as we are all working remotely.

Just rest assured that it is pending process and we are working diligently on your refund. We apologize for the delay, and any inconvenience this may cause. We appreciate your understanding.

Since then, I have email them twice to inquire when they would know the status of my refund and have heard nothing back from them. I know they’re busy and I am trying to be patient but not sure I understand to correlation between working remotely, which I too am doing with my job, and the delaying of the refund process.

I just called and spoke to a very nice NCL Reservation Specialist who stated she saw my refund "pending" since March 8th.  She placed me on hold and spoke with someone in accounting.  She informed me that due to the increased volume of cancellations and refunds, the accounting department is backed up and that it could now take up to 90 days.  I asked what their refund process was and she asked if I would like to speak with someone in accounting to which I replied, yes.  

 

I then spoke with a representative from NCL's accounting department who told me basically the same thing and apologized.  I know it is not her fault but I asked her what NCL's refund procedure was but she just kept stating they were processing refunds as fast as they could but that due to higher than normal refunds and cancelations, it would be a while.

 

It is odd to me that NCL is unable to refund people's money, electronically, but Delta was able to refunded my money in two days.  I sincerely hope that NCL is not holding people's hard-earned money in order to accrue interest.  It all seems a bit sketchy to me.

 

I hope everyone is doing okay during this difficult time.  Stay positive out there!

I called and canceled my Premium Plus Beverage Package on Sunday, March 8th. I too was told it would take 7-10 business days for the refund to show on my credit card. After waiting 10-11 days from the 9th since the 8th was a Sunday, I emailed the NCL Concierge team about the status of my refund and was told they would look into it. Then, moments later I received this message:

I apologize for the wait, I had a supervisor look into this. In researching, all seems to be on track. We normally do have a 7 to 10 day turnaround for refunds. Unfortunately, under the current situation, it may take a little more as we are all working remotely.

Just rest assured that it is pending process and we are working diligently on your refund. We apologize for the delay, and any inconvenience this may cause. We appreciate your understanding.

Since then, I have email them twice to inquire when they would know the status of my refund and have heard nothing back from them. I know they’re busy and I am trying to be patient but not sure I understand to correlation between working remotely, which I too am doing with my job, and the delaying of the refund process.

5 minutes ago, poffles said:

 

Thank you for this. I accept that it might be in the mix of other overhead right now so good to see this response.  I haven't wanted to call them to add to their queues.

 

When did you cancel your 'extras'?

 

And just read about the working remotely ... were they really working remotely that long?  Before March 10th, I didn't realize they were doing that then.   Seems like so much of that started after that date but I guess I don't know where they all work.

I requested the refund on Sunday, March 8th.  I figured the process wouldn't actually start until the next day so I made sure I waited 10 business days from the 9th before contacting them.

When I emailed the NCL Concierge about the status of my refund (Premium Plus Beverage Package Upgrade and Service Changes), I was told they would look into it.  Then, I received this message:

 

I apologize for the wait, I had a supervisor look into this. In researching, all seems to be on track. We normally do have a 7 to 10 day turnaround for refunds.   Unfortunately, under the current situation, it may take a little more as we are all working remotely.

 

Just rest assured that it is pending process and  we are working diligently on your refund. We apologize for the delay, and any inconvenience this may cause. We appreciate your understanding. 

Moet and Veuve are equivallent wines, plus it looks like you can still do the Veuve by the glass, even with the new set-up?

I mean, I get being disappointed, but this doesn't really seem like something that I'd get angry about.

There’s been a little discussion on here about the PPBP and how it seems to vary based on the ship. I simply wanted to pass along the information I learned.

Ive never had Moet and looking forward to trying it. We just really enjoy Veuve.

I’m definitely not angry, more disappointed with NCL and how they can change anything they want when they want without any repercussions.

As I mentioned, I am still going to have an awesome time.

I bought the PPBP as a surprise for my husband for our upcoming cruise. I did this based off the information Ive learned from Cruise Critic and the PPBP PDF that was found on NCL’s website. Last night I was hunting online for the PPBP PDF and I stumbled across two different versions. One, from 2019 (https://www.ncl.com/sites/default/files/premium-plus-beverage-package.pdf) that included Veuve and other higher-end wines, and an updated version (https://www.ncl.com/sites/default/files/premium-plus-beverage-package-2020.pdf) which has removed Veuve and other wines as choices during dinner.

 

I message our Concierge over this and he confirmed that NCL has indeed removed Veuve and other expensive wines off the selection menu but stated that I would still receive a 40% discount off those missing bottles of wine if we still wanted them. He also wanted me to keep in mind that all is subject to change based on NCL’s discretion.

 

This all has kind of left a bad taste in my mouth but I am still going to have a great time on my cruise in April. I Just wanted to share this newly learned information with you all.

 

Happy cruising!

On the Breakaway April 21st sailing. 

I have received confirmation that our bid for the Haven Spa Suite has been accepted.  After I received this email, I called and spoke to someone in the CruiseNext office.  He informed me that though we have been upgraded to a Haven Spa Suite, we would not receive any additional Haven perks, such as a butler, concierge, priority embarkation/debarkation, and would have limited access to the Haven restaurant, etc.  This did not sound right so I called And spoke to someone in reservations.  She said the terms and conditions stated we would have all the perks of the Haven, including, but not limited to, a butler, concierge, priority boarding, and full access to the Haven lounge, restaurant, decks, etc, just not the free at sea perks. I tried to locate the terms and conditions online but could not locate them. 

 

Does anyone know what’s included when you bid and win an upgrade to a Haven Spa Suite?

 

Thanks in advance!

Has anyone done the Passion Island Beach Day excursion in Cozumel, Mexico? What can I expect? Was it worth the $79 per person?

 

 

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Awesome review!! Thanks so much for the great tips. We’re sailing out on the Dawn on April 1st. So looking forward to it.

 

 

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