Thermo55

Thanks to all who replied.

Our travel insurance specifically excluded cover for over 80 yeas of age and our early curtailment claim was rejected on that basis.

But my faith in Celebrity Cruises has been restored. Full credit for the unused portion of our cruise we can use for a future booking in the next 2 years.

Very satisfied with the outcome!

We were so looking forward to our first ocean cruise and our brief time aboard the Celebrity Solstice exceeded all our expectations.

Sadly, a death in the family forced an early end to our planned 2 week vacation after just 4 days.

Our Concierge was sympathetic and very helpful arranging our prompt disembarkation after docking in Hobart, assuring us all cancellations would be handled.

It was therefore very disappointing to be charged the full amount for the remainder of our specialty restaurant bookings and drinks package upon the ship docking in Auckland on 9 December.

Equally disappointing was the e-mail received from Celebrity Guest Relations Leadership Team 30 days after our premature disembarkation in Hobart inviting me to take a short survey regarding my most recent interaction with a staff member from the Post Cruise Customer Relations Team. I had no interaction with anyone from Post Cruise Customer Relations.

Most disappointing, however, is Celebrity's continued silence 2 months after forwarding them the funeral notice and assuring our premature disembarkation was indeed due to the passing of my mother and certainly not a reflection of our on board experience.

Is it too much to ask for acknowledgement of our circumstances? A consideration for future bookings?

Has anyone else experienced similar misfortune? How did Celebrity respond?