Fenway Frank

Not upset at all with the fact that they had to repair or recertify.....Really pissed at NCL for not telling you anything. Poor poor poor.

BTW- Dinner was very good last night...lots of options at Hawaiian Village. Will definitely stay here anytime!!! So great points for Hilton (Being a Diamond Honors member helps greatly. Blew past check in line and they upgraded me to a FANTASTIC Room. Take a lesson NCL.

OK I took some heat for my comments and fair enough. I dont wanna be "that" guy that complains. But the way that NCL is handling things is very reactionary, as in "after you call" reactionary. I just got off the phone with support (3 different operators) about not being able to print my edocs, see the moderated Intinerary and what is the deal with our Hotel for the night we have to stay in Honolulu. All I got was the form letter about the Hilton Hawaiian Village and some promises from operators telling me not to worry.....Yikes. Cmon how does a major corporation operate like this? They really need to communicate more and at least make it seem like they care.

Thanks for the replies.

I am totally cool, with the change in plans. Yes it was last minute......and I get it, Hey stuff happens, what are you gonna do? Its how they offer the compensation that matters.

Hotel for the spent night- awesome!

Refund for the one day-awesome!

No dinner or lunch on the wasted day-bummer but not a killer.

The 25% off as a first choice in the presentation, just sends the wrong message. I would say that you offer the discount in addition to the other offerings. It isn't going to cost you in the long run. It's just good service and encourages those to buy into the brand. So its more transportation for us than anything else. Just have to reframe the expectations and we are good.

I totally understand and am sympathetic when unexpected things happen. Its how they deal with it. I offered for them to keep my money and upgrade me to a bigger room. No deal. I offered them to credit me for SPA, no deal. Would I cruise with them again if they actually cared about my experience? absolutely. In this case, not so sure. Tell me why I should be happy about NCL, Please?

As a First Timer on NCL, this just goes further to confirm my suspicions about this cruise line. Now it may be different in other parts of the world but my pre-cruise experience has so far been a bit distasteful. Generally not customer service oriented. I found the constant price adds annoying, the website poor, the upgrade bidding slimey. Just charge me what the cost is and that's it.

Sadly I am not looking at this as a cruise (like on Royal Carribbean or Viking) but like a Greyhound Bus to the islands. They could offer me 75% off my next cruise and I would still think long and hard about it. Now maybe it will be great and I hope it will be!

We are booked on the March 10th Departure= March 11 Departure. Same note and same deal. I have no issue with the fact the ship needs repair or has to be rescheduled. Hey, they are giving us a room for the night so all good there, despite the need for extra meals still no complaints. But they make you call and have to choose what option you want. I would have thought a bit more pro-activity on their part would be helpful.

I even offered to let them keep the cash and just upgrade me to a better room. No dice. This cruise line seems like they worry about every little thing and charge you for it. I don't mind paying more for the cabin, if they kiss your ring. Not used to getting nickle and dimed all the way.

My experience with Royal Caribbean has always been just awesome.

Hi all,

Wondering on your thoughts about NCL. So far, I am a little perturbed at how NCL handles the customer service.

This was kind of an unexpected trip to Hawaii and the best to see the Islands was a cruise. NCL is the only game in town and this will be our First time cruising on NCL and the Pride of America. We booked and paid for the last Obstructed Ocean View they had, or so they said. Then the next week, they open up the bidding process for upgrades. (Hint-NCL, If you told me it was more to get a bigger room in the first place-I wouldve paid it)

Just got an email yesterday that the trip will be cut short a day due to some repairs or inspection. Its' going to dry dock. They are picking up the hotel for the night we lose and offered a 25% discount on a future cruise. If you read further on (almost in smaller font) they will reimburse you the lost day in cash. But you had to work to get it. It just seemed a little greasy for them to nickle and dime you on every little thing and then when its time for them to do you a solid they make you work for it. Is this normal for them? I found that other cruise lines were more accommodating to people dropping coin with them.

We are really looking forward to the trip and managing our expectations about the Cruise experience. Thinking of it more like just transport and a place to crash.